Arkose Labs is on a mission to create an online environment where all consumers are protected from spam and abuse. As a Fast Company 2025 Best Workplace for Innovators, we provide a proactive fraud deterrence platform, Arkose Titan, designed to neutralize modern attacks powered by Agentic AI and LLMs. By combining proprietary intelligence with dynamic friction, we undermine attacker ROI to protect global giants like Microsoft, Meta, and Roblox. Headquartered in San Mateo, CA, we maintain a global presence across APAC, Central and South America, and EMEA.

Position Summary

Your primary focus for this position is to analyze the web traffic coming through our customers’ endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support/escalation role. You will work closely with our Technical Account Managers, Solutions Engineers, Data Scientists, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

Primary Responsibilities

Analyze web traffic patterns on critical endpoints (login, account creation, etc..)
Collect and interpret data to differentiate legitimate vs. suspicious traffic
Identify attack signatures with high accuracy, apply the most effective challenge strategy, and anticipate the attacker's next move
Define new data collection and analysis processes to more efficiently detect attack patterns
Report results back to the relevant members of the business (technical account managers, other Arkose staff or client staff)
Develop and deliver customer-facing reports
Work alongside teams within the business or the management team to establish business needs
Collaborate with internal organizations on projects and initiatives
Identify and document process improvements
Take part in the on-call rotation to support off-hours escalation

Must Haves

3+ years of Data or Support Analyst experience, preferably in a SaaS company
Customer support and escalation experience
Strong understanding of information security
Previous experience supporting web security product to protect against bots, fraud or abuse
Working knowledge of HTML, JavaScript, XML
Ability to quickly learn and support new technologies
Self-motivated with demonstrated problem-solving skills
Strong Python scripting experience
Strong attention to detail
Team player, willing to learn, research, and teach others
Excellent written and verbal communication skills
Strong work ethic, customer focus, and winning attitude!

Nice-to-haves

Computer Science, Mathematics, Statistics, Information Systems, Economics Degree or Equivalent

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snap and Meta.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

People: first and foremost, they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
Teamwork. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
Customer Focus. We empathize with our customers and obsess about solving their problems
Execution with precision, professionalism, and urgency
Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

[AUS]

Competitive salary + Equity
Flexible hardware options (e.g. Mac, Linux)
Flexible working hours to support personal well-being and mental health
EAP (Employee Assistance Program)

#LI-Remote, #LI-Associate

Arkose Labs

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