About the Role
As the Learn to Swim Development Manager, you will be responsible for the overall operational management of our Learn to Swim program. You will lead a team of instructors, ensure exceptional customer service, and drive program growth while maintaining the highest standards of safety and quality.

Key Responsibilities

Oversee daily operations of the Learn to Swim program
Act as the first point of contact for customer enquiries, sales, and memberships
Manage class schedules, school bookings, and program timetables
Coordinate and supervise Learn to Swim instructors, including training and development
Prepare and manage staff rosters in line with operational needs
Monitor staff qualifications, industry compliance, and child safety requirements
Ensure all programs are delivered in line with child-safe policies and procedures
Handle customer and staff enquiries, feedback, and complaints professionally
Assist with pool deck supervision and instruct classes as required
Work collaboratively with marketing to promote programs and increase participation
Monitor budgets and ensure financial targets are achieved
Oversee equipment ordering and pool program requirements
Identify and manage Workplace Health & Safety (WHS) risks

About You

You are a confident leader with excellent organisational and communication skills. You enjoy working with people, especially children and families, and can adapt quickly in a busy environment.

You will bring:

Strong leadership and team management skills
A friendly, outgoing, and professional approach
Excellent problem-solving and organisational abilities
Initiative and the ability to think on your feet
A strong commitment to customer service and safety
Minimum 2 years’ experience in a management role within the fitness or aquatic industry
Experience working with children

Essential Qualifications

Current First Aid Certificate
Current CPR Certificate
Current Austswim Accreditation
Current Working With Children Check

About us

Balance is owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation, which prides itself on offering exceptional entertainment, accommodation and dining venues across its five clubs, three hotels. Balance takes pride in exceptional service and has state-of-the-art-health facilities. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

Being an employee of The Wests Group will give you access to the following perks and benefits:

Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
Career: Certificate III in Hospitality, paid traineeships, and leadership programs.
Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
Lifestyle: Complimentary gym membership as a Balance employee, discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

The Wests Group is a Child Safe organisation committed to providing a safe and supportive place for all Children and Young People to be. We have strong recruitment procedures to make sure the safest and most suitable people work with us and require all applicants to undergo an extensive screening process prior to appointment. This process will include, but not limited to a comprehensive reference check, an identify check, Working with Children's check and/or national criminal history check (all facilitated by the club).

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Balance Collective

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Learn to Swim Development Manager