Position Overview

You will be responsible for overseeing the operations of our clubhouse facilities, ensuring a welcoming atmosphere for all guests and members. This role requires strong leadership and organizational skills to manage staff, enhance customer experiences, and promote our services effectively.

Key Responsibilities

Manage daily operations of the Clubhouse-Padel facilities, ensuring high standards of service and maintenance.
Lead and mentor a team of staff, fostering a culture of excellence and teamwork.
Develop schedules and assign responsibilities to ensure smooth operation and optimal staffing levels.
Enhance guest experiences through attentive service and the organization of engaging events and activities.
Address customer inquiries, concerns, and complaints to ensure satisfaction and retention.
Collaborate with management to implement marketing strategies that drive membership and participation.
Monitor and maintain facility supplies, equipment, and maintenance needs.

Minimum 4 years of experience in facility management, customer service, or a related field, with at least 2 years in a supervisory role.
Bachelor's degree in Business Management, Sports Management, or a related field is preferred.
Strong leadership skills with the ability to motivate and develop a diverse team.
Exceptional customer service skills and a passion for enhancing guest experiences.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
Familiarity with budget management and operational procedures.
A genuine interest in sports, fitness, and community engagement.

BIOTA Smart Home

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