We’re rethinking homes for how people really live, and we’re looking for a Senior Sales Specialist to join our Brisbane Showroom team to help shape the future of living—one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.

What you’ll be doing:

Engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
Listen actively to customers' preferences and requirements, providing recommendations and solutions.
Actively contribute to and take ownership of store sales targets, converting walk-in traffic and following through on sales leads.
Recommend design-focused solutions tailored to customers’ requirements (style of home décor desired, floor plan, etc.).
Facilitate Interior Styling appointments (in-person and virtual) using Magic3D, including creating and presenting styling packs to clients
Build and nurture customer relationships to encourage repeat business and referrals.
Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
Work closely with cross-functional teams to ensure customer satisfaction are met.
Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.

What you’ll need to succeed:

Prior experience in retail sales, preferably in furniture, home décor, or related industries.
Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
Exposure to interior styling, with the confidence to recommend design solutions based on floor plans and home décor preferences.
Comfortable learning and using sales and operational tools to enhance the customer experience and support showroom activities
Ability to work in a fast-paced and dynamic environment.
Commitment in giving and receiving feedback – you feel there is always more to learn and are open to feedback on your performance.
Commitment to quality with exceptional attention to detail.
Excellent team player.
Stay relevant and updated with furniture and consumer trends, ready to apply your learning in customer interactions.
Flexibility to work weekends and holidays as required.

Job Information

Location: Castlery Showroom - 147 Robertson St, Fortitude Valley QLD 4006
Contract Type: Full-time, 6-month fixed-term contract, with the opportunity for renewal
Commission Scheme: Enjoy attractive earning opportunities with commission tied to your results and your store's success

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

Castlery

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Senior Retail Sales Specialist, Brisbane Showroom