Position Overview

Civeo is seeking a proactive Retail Systems & Capability Coordinator to support retail capability, systems governance and operational improvement across our national village network.

This newly created role focuses on improving retail performance through the coordination of systems, processes and capability initiatives across multiple sites. Partnering with Retail Operations, Village Teams, Finance, IT and Supply Chain, you will enhance system utilisation, drive operational consistency and support continuous improvement across the network.

Using data-driven insights and operational best practice, you will identify opportunities to improve efficiency, compliance, reporting accuracy and inventory performance, while supporting projects that strengthen retail systems and ways of working.

Ideal for someone who enjoys project coordination, stakeholder engagement and operational improvement, the role requires extensive travel to support site implementations, capability development, and change initiatives.

We are particularly interested in candidates with experience in hospitality, retail, food and accommodation services or other multi-site operational environments who understand how systems, data and process improvement contribute to operational success.

Key Responsibilities

Coordinate and support retail technology platforms, business applications and operational systems across the network.
Identify opportunities to improve processes, consistency, efficiency and compliance within retail operations.
Support the delivery of system enhancements, upgrades and continuous improvement initiatives.
Develop and facilitate capability-building activities, resources and practical support for site-based teams.
Support the adoption of new systems, processes and business initiatives through stakeholder engagement and coaching.
Analyse operational and retail performance data to identify trends, risks and improvement opportunities.
Assist with the development and maintenance of operational standards, procedures and user documentation.
Coordinate testing, implementation activities and stakeholder communications for new initiatives.
Conduct site visits to assess system utilisation, process effectiveness and capability development opportunities.
Support data integrity, reporting accuracy and continuous improvement activities across retail operations.

Skills & Experience

Experience within retail, hospitality, accommodation services, food service or other high-volume operational environments.
Strong understanding of operational systems & retail technology platforms including POS, inventory and stock control systems.
Experience supporting continuous improvement initiatives, process optimisation or operational projects.
Strong analytical capability with the ability to interpret data and identify practical business improvements.
Excellent stakeholder engagement, communication and relationship-building skills.
Confidence working across cross-functional teams and building collaborative relationships.
Advanced Microsoft Office skills, particularly Excel and reporting tools.
Experience in capability development, training coordination or change management will be highly regarded.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.

Responsibilities

Primary Duties and Responsibilities

People

To be the ‘go to’ person for all things retail
To communicate effectively with Civeo’s Operations team, making them aware of all changes occurring within retail such as; new product updates; deleted lines; promotional activities; changes in suppliers; and process.
To provide retail support to village management, assist Village Management teams in managing their retail operations more effectively.
Provide retail staff training in the following areas; ordering; receiving (invoicing); coffee making; bar beverage service; quality control; safety; stock control; cash handling; customer service; systems; TAB operations, cellar operations and selling techniques.
Implement a training program covering all aspects of Civeo’s retail operation and ensure all staff training is kept up to date
Work in shop and/or bar as required; bar, shop or cafe.
To effectively communicate any changes or updates to work instructions, rosters or policies.
Train all new starters working in retail roles
To always apply safe work practices to contribute to the safety culture at Civeo.

Customers

To assist with any new system, processes or initiative being implemented in to the business.
Ensure retail outlets are clean and tidy at all times, shelves full, price tickets visible and relevant promotional material is displayed.
Ensure all customer feedback is reported to Village Manager and GM Operations Support immediately

Process

Ensure Civeo complies with all legal compliances including but not limited to:
Australian Health department
Tobacco (Retailers)
WA and QLD Liquor Licensing requirements (Liquor Act).
To provide support in Civeo maintaining existing quality standards (currently AS/NZS 4801, OHSAS 18001, ISO 9001, ISO 22000 and HACCP).
Conduct Store and Hub Bar audits reporting all findings to Village Management and GM Operations Support.
Ensuring all retail outlets have their monthly promotional material on display and in line with Civeo’s Retail monthly promotional schedule.
Retail supplier issues – Note: all supplier issues are to be loaded into Myosh
Ensure all supplier related C.A.R.s are actioned
Ensure product stock rotation is being adhered to within all retail outlets
Undergo bi-annual product review, make recommendations of new lines or services
Assist staff and management with merchandising
Ensure all retail equipment is maintained, work with AFM to implement a preventative maintenance schedule
To adapt to change and work on principal of continuous improvement in all operational processes.
To provide administrative support for the implementation, and provide ongoing support of, all operational systems, in particular kitchen and retail systems and SharePoint.
Provide support where needed assisting with the implementation new procedures, work instructions, retail initiatives and new supplier contract changes.
Chair weekly retail operations meetings
Review and distribute weekly Retail results report to Village Management teams.
To provide hands on support to retail outlets
To ensure all health, safety, quality and environmental standards and legislation are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near miss events.
To follow Standard Operating Procedures in all relevant areas of Operations and to contribute ideas for improving processes and procedures.

Finance

Provide a weekly report on each outlet’s performance,
Conduct full stock-take of all Bowen Basin retail outlets every three months, and all NSW and WA outlets every 6 months.
Thoroughly investigate all variances and report on findings to Village Manager and GM Operations Support
At month end, review each outlets’ EOD banking report and compare to Simphony and Materials Control report, report on variances.
To assist with the compiling of monthly retail operation reports.
To follow all financial policies, procedures and processes ensuring the highest standards of ethics are followed.
To monitor and maintain stock control and POS systems, ensuring each villages’ Materials Control system is kept up to date.
Communicate all product price changes to villages.
Undertake a bi-annual price comparison of top selling product lines against retailers within regions where our villages are located. Report findings to GM Operations Support
Work with AP to match retail invoices between JDE and Micros at month end

Other

Must be self- starter who can work unsupervised
Must have an eye for detail
Must have staff develop/training experience

Qualifications

Knowledge, Skills and Experience

Professional Qualifications

Diploma in Business Management related subject (or at least 5 years’ experience in a retail management role).
Hold current:
Qld Driver’s Licence
Forklift Licence (Preferable)
RMLV certificate
RSG certificate
RSA certificate

Experience

Excellent knowledge of Microsoft software packages including Word, Excel and PowerPoint is necessary.
Experience in retail stock-control and POS (preferably Micros Materials Control)
Experience with financial reporting

Skills

Strong interpersonal and verbal communication skills along with a high standard of personal discretion and confidentiality
Forklift Licence (Preferable)
Operate POS/till (Micros Simphony)
Stock control – troubleshooting
Operate Eftpos
Mathematically minded
Staff development experience

Competency	Behaviours
Working with People	Meets all team deadlines and responsibilities Listens to others and values opinions Helps team leader to meet goals Welcomes newcomers and promotes a team atmosphere. Seeks win-win relationships
Delivering Results and Meeting Customer Expectations	Builds customer confidence Is committed to increasing customer satisfaction Sets achievable customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are met Solicits opinions and ideas from customers Responds to internal customers
Following Instructions and Procedures	Sets specific requirements for all requests Meets commitments and delivers solid results against expectations Looks for ways to improve
Coping with Pressures and Setbacks	Meets commitments, works independently, and accepts accountability. Handles change, sets personal standards, and stays focused under pressure. Meets attendance and punctuality requirements Steps up when asked
Planning and Organising	Plans workload to ensure timely completion of tasks. Assists staff with time management when appropriate Good attendance/starts work on time Can recognize priorities and reorganize work tasks accordingly Uses available organizing tools to plan work Anticipates possible slow points in planning timelines Maintains an organized work space that permits rearranging of work files. Proposes timeline and benchmarks for new work assignments and modifies as needed

Civeo

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