We are seeking an experienced and highly motivated Retail Manager (General) to

oversee the daily operations of the business. The successful candidate will be

responsible for driving sales, managing staff, and ensuring an exceptional customer

experience.

Responsibilities

Oversee daily store operations, including opening/closing procedures and security

protocols.

Develop and implement strategies to achieve sales targets and manage store

budgets/expenses.

Manage stock levels, coordinate with suppliers, and oversee product ordering and

visual merchandising.

Recruit, train, and supervise retail staff; manage rosters and conduct performance

reviews.

Maintain high service standards and resolve complex customer inquiries or

complaints.

Ensure the store operates in accordance with Work Health and Safety (WHS) and

employment regulations.

Prepare regular reports on sales trends, stock turnover, and operational costs for

senior management.

Requirements (Skills & Experience)

Education: A relevant Diploma or higher qualification (e.g., Business, Retail

Management).

Experience: At least 2 years of relevant experience in a retail management or

supervisory role.

Leadership: Proven ability to lead and motivate a diverse team in a fast-paced

environment.

Communication: Strong interpersonal and negotiation skills.

Technical Skills: Proficiency in Point of Sale (POS) systems and basic Microsoft

Office (Excel/Word).

Availability: Must be available to work flexible hours, including weekends and public

Holidays.

COCO Palette PTY LTD

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