Venue Manager Equilibrium (EQ) | Melbourne Lead a premium wellness destination where experience is the product.

Most venue management roles are about moving people through a system. This one isn't.

At EQ, every guest experience is intentionally designed to create a meaningful shift in how people feel. Through a carefully curated combination of hot and cold therapy, breathwork, movement, light and sound immersion, guests come to EQ seeking more than relaxation. They come seeking change.

We're looking for a Venue Manager who understands that great hospitality is not simply about service. It's about creating an environment where people feel something.

This is an opportunity to lead a high-performing team within one of Australia's most distinctive wellness concepts and help shape the future of a growing category.

About EQ

EQ is an immersive wellness environment built around outcome-based protocols designed to support physical, mental and emotional wellbeing through thermal and restorative spaces and experiences.

Every experience at EQ has been carefully designed to deliver a specific outcome, and every operational decision either strengthens that experience or weakens it.

The Venue Manager is responsible for ensuring the standard is protected, elevated and consistently delivered.

The Opportunity

This is a hands-on leadership role.

You won't spend your day sitting behind a desk reviewing reports.

You'll be on the floor leading your team, observing the guest experience, making decisions in real time and ensuring every part of the operation reflects the EQ standard.

You'll oversee daily operations, guest experience, staffing, scheduling, venue presentation, safety, compliance and team development.

You'll have the autonomy to lead, the opportunity to influence how the venue evolves and the responsibility that comes with operating a premium experience-led business.

What You'll Be Responsible For

Team Leadership

Recruiting, onboarding and developing team members
Leading Guest Experience Hosts and Front of House staff
Creating a culture of accountability, ownership and excellence
Coaching team members to deliver exceptional guest experiences
Maintaining high standards of presentation and professionalism

Venue Operations

Managing daily venue operations
Overseeing opening and closing procedures
Ensuring hygiene, safety and compliance standards are met
Managing pool testing and operational requirements
Maintaining venue presentation and operational readiness
Coordinating suppliers and operational procurement

Guest Experience

Protecting and elevating the guest journey
Supporting repeat visitation and member retention
Managing guest feedback and service recovery
Developing your team's ability to deliver thoughtful, personalised experiences
Creating an environment guests actively want to return to

Commercial Performance

Managing labour and scheduling effectively
Monitoring bookings and venue utilisation
Supporting membership growth and guest retention
Identifying opportunities for operational improvement

About You

You are an experienced hospitality, wellness or service professional who understands that exceptional guest experiences are built through consistency, leadership and attention to detail.

You may currently be a Venue Manager, Assistant Venue Manager, Operations Manager, Hotel Duty Manager, Spa Manager or Hospitality Leader looking for a more meaningful opportunity.

You bring:

Minimum 3 years' leadership experience in hospitality, wellness, luxury service or guest-focused environments
Strong operational management capability
A genuine passion for people and service
Excellent communication and leadership skills
Confidence making decisions and taking ownership
High personal standards and attention to detail
The ability to balance strategic thinking with hands-on leadership

Experience in luxury hospitality, premium wellness, day spa, boutique hotel, members club or similar environments will be highly regarded.

Why Join EQ?

Be part of a category-leading wellness concept
Work within a purpose-driven business focused on quality over volume
Lead a passionate and engaged team
Have genuine influence over the guest experience and operational performance
Build your career within one of the fastest growing sectors in hospitality and wellness
Work in an environment where standards matter and excellence is recognised

To Apply

If you're someone who takes pride in creating exceptional experiences, leading high-performing teams and delivering operational excellence, we'd love to hear from you.

Apply now with your CV and a brief cover letter outlining why this opportunity suits you.

EQ

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