Job Description

The Hospitality Services Director at Woodland Terrace manages the front desk customer service team as well as the move in experience for all new and transitioning residents. They also coordinate all areas related to resident relations and ensures excellent services to delight residents and families.

What will I do every day?

Oversee all aspects of resident services and improve satisfaction and loyalty
Proactively identify and address resident issues and complaints
Hire, train, and supervise a competent and resident-oriented hospitality team
Support the community sales process and work with the sales team to attract and retain residents
Execute the move-in/welcome, transfer, and move-out processes effectively and compassionately
Manage the department budget and expenses
Ensure accurate and efficient billing processes, revenue tracking, and financial reporting
Performs data entry into various database systems to include accounting and lead management systems
Prepares various reports, logs, and schedules to ensure accuracy, efficiency, and compliance
Helps coordinate resident focus group meetings
Plan and coordinate regularly scheduled Customer Service meetings
Visit or coordinate designated CMT member visits of residents who are at hospital, skilled nursing facility, and rehabilitation
Perform other related duties as required

What will I need to be successful in this role?

Great customer service and communication skills
Bachelor’s Degree
A minimum of 3 to 5 years of experience in customer service, guest relations, social worker, or similar role
A minimum of 2 years’ supervisory experience
Experience with seniors preferred

What’s in it for me? (Great Question!)

Competitive pay
A free meal per shift
Healthcare Benefits including Vision & Dental (Full-time only)
Matching 401k (Full-time only)
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

*Kisco Senior Living is an Equal Opportunity Employer

Kisco Senior Living

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Hospitality Services Director