We have an exciting opportunity for a self-motivated individual to join our team as the Education Program Manager as part Melbourne City FC's Institute of Sport & Business. This is an opportunity for someone with proven experience in managing end-to-end programs within a sporting or education context.

In this role, you'll help bring the Melbourne City Institute of Sport & Business (MCISB) student experience to life, shaping a distinctive, industry-connected journey that bridges education and elite sport. Delivered in partnership with Federation University, the program combines academic learning with real-world exposure to the sports industry, leveraging Melbourne City FC's professional environment and network, while students concurrently obtain university qualifications. With a strong focus on employability, the program supports students from application through to career outcomes, offering a differentiated alternative to traditional university pathways.

Alongside delivering an exceptional student experience, the role plays a critical part in the program's growth, driving student recruitment, building school and industry partnerships, and identifying new opportunities to expand MCISB's reach and impact within the tertiary landscape.

Working closely with the Strategy & New Ventures Lead and the Director of Commercial & Marketing, the postholder will manage all facets of the program, including student acquisition and retention, student experience, continuous improvement, quality assurance, compliance of the program, and the effective ongoing management of the partner relationship with Federation University.

This role is offered on a full-time basis and involves working both within and outside office hours.

What you'll be doing:

Manage the relationship and compliance requirements with the education partner
Attract and retain students into the program, including the establishment of a comprehensive prospect management system
Be responsible for the end-to-end student experience, from acquisition through to graduation and alumni management
Embed student work-integrated learning opportunities into the operations of Melbourne City FC
Oversee the coaching and high-performance elements of the program
Advocate internally for the program across the club, partners and other key stakeholders
Develop, plan and execute new value-add features for the program to drive growth, expanding the program beyond its initial offering in accordance with the Melbourne City FC business plan

What we're looking for:

Proven experience in end-to-end program management
Experience within the education sector (preferred, not essential)
Knowledge of the football sports industry in Australia (preferred, not essential)
Proven experience interacting with and fostering positive relationships with senior stakeholders within an organisation
Strong computer skills, including Word, Excel, PowerPoint, SharePoint and Canva
Excellent communication skills, with a proven ability to collaborate and forge strong, trusting relationships both externally and internally to achieve shared goals
Strong organisational and administrative skills
Ability to work autonomously as well as within a team
Agile, adaptable, and flexible, with the ability to multitask and pivot quickly across a range of responsibilities and timelines
Ability to remain calm under pressure, with empathy for young people and their challenges
High work commitment, enthusiasm, honesty and reliability
Professionally presented with a proactive and engaging style

What we offer:

The opportunity to be part of an organisation that fosters a positive, inclusive, and supportive environment for all participants
The chance to join a global sporting network
Great staff incentives, including deals and discounts with corporate sponsors
Access to the Employee Assistance Program
Club staff events
Club kit and memberships

About us:

Melbourne City FC is part of a global football business, City Football Group (CFG). We compete in Australia's elite domestic football competition, the A-Leagues, with both men's and women's teams, state and youth leagues, the Australia Cup competition, and the Asian Football Confederation competitions, including the Asian Champions League.

CFG currently consists of 12 football clubs, including Manchester City FC, and is one of the fastest growing sporting organisations in the world.

Our Club supports flexibility, however we have established parameters with onsite presence, give the face to face teaching and co-curricular elements of the education program. We have built our new state-of-the-art office at Casey Fields, which is very different from a traditional workspace. We've created a space that supports collaboration, with key activities ranging from individual work points to team neighbourhoods. We want our people to come to work feeling energised, building rapport, connectivity, and friendships, which ultimately drives performance towards something bigger than ourselves.

If selected, you will gain unique access to internal pathways within Melbourne City FC, both nationally and globally through CFG.

Melbourne City FC

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Education Program Manager