About The Role

We are looking for a highly motivated individual, to provide world-class service via our inbound, live-chat and email Customer Service team at Picklebet.

Key Responsibilities:

⭐Service customer emails and chats with knowledge and efficiency
⭐Ensure all processes and procedures are followed correctly
⭐Be the voice of the customer and recommend improvements - customer-facing and procedural
⭐Listen, probe and investigate enquiries to determine the underlying needs of the customer
⭐Obtain customer feedback and collate with the supervisor team
⭐Provide expert advice and troubleshoot technology faults that customers might be facing
⭐Provide empathy and understanding to your customers through effective communication skills
⭐Meet KPI metrics of performance for a Customer Support Agent

What makes you perfect for this role:

⭐Previous experience working within the betting, gaming or esports sector would be an advantage, however candidates with a genuine interest in customer service will also be considered
⭐Well-developed interpersonal, written and verbal communication skills
⭐The ability to develop professional relationships with clients from diverse cultural backgrounds
⭐A proven ability to organise work, meet deadlines, and utilise initiative, together with a demonstrated ability to work independently, and/or as part of a team, in a fast-paced environment
⭐Demonstrated work ethic and attitude which emulates Picklebet’s values of being adaptive, positive and innovative
⭐Experience with Zendesk Suite, Jira, Confluence and Microsoft Suite is preferred but not required
⭐Have a fixed internet connection and suitable work from home set-up
⭐Availability to work evenings and weekends

Our perks & benefits:

⭐Options to work from home or in our office – The choice is yours!
⭐ Part time and full time opportunities available
⭐Company-wide events to celebrate achievements
⭐Opportunities to attend sporting and racing events
⭐Real opportunity for career progression
⭐A small, friendly and supportive team

Picklebet

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