Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Play a key role in protecting the integrity of Qantas Group's ID, ASIC and access control processes
Support compliance, customer service and security operations across a complex aviation environment
Permanent full-time opportunity based at Qantas Head Office in Mascot

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It's in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

As part of Qantas Group Security & Facilitation, the ID & Access Security team plays a critical role in maintaining the integrity of our aviation security and access control frameworks. Supporting employees, contractors and business units across the Qantas Group, this team helps ensure people have the appropriate access to perform their roles safely, securely and efficiently.

As an ID & Access Security Operator, you'll support the Group's ASIC and ID approval processes, access control systems and security requirements. From reviewing applications and verifying identity documentation to managing access privileges and resolving access issues, you'll play an important role in supporting business operations while ensuring compliance with aviation security regulations and company policies. This role is ideal for someone who enjoys problem solving, has strong attention to detail and is passionate about delivering great customer service.

To be successful in this role, you'll have:

Minimum 3 years' experience in a compliance, administration or data-processing environment
Strong analytical and problem-solving skills with the ability to investigate and resolve complex issues
Exceptional attention to detail and a commitment to data accuracy
Experience interpreting policies, procedures and regulatory requirements
Customer-focused mindset with the ability to provide clear, timely and professional advice
Strong written and verbal communication skills
The ability to manage competing priorities and work effectively under pressure
Confidence working across multiple systems and adapting to new technologies and processes
Ability to handle confidential information with discretion and professionalism
A collaborative approach and commitment to delivering excellent customer outcomes

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Friday 21st August 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship

Business Function: Support FunctionsParent Business Function: Corporate & Support FunctionsTime Type: Full timeWorker Sub-Type: PermanentEntity: Qantas Airways Limited

Qantas Group

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ID & Access Security Operator