Gold Coast | RACV Royal Pines Resort | Casual
Generous employee benefits & discounts on RACV products & 10 resorts
Join a trusted Australian brand & Victoria’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.  

About the Opportunity

Are you ready to join the future of resort hospitality on the Gold Coast? Do you enjoy maintaining the safety and integrity of a secure workplace and are you passionate about hospitality and thrive in a dynamic, guest-focused environment? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.

An exciting opportunity has arisen for a Security Officer, to join our professional security team, who play a key role in our large resort operations. In the fast-paced environment of a resort, our dedicated team of Security Officers take pride in their responsibility to maintain and promote a safe and secure environment for all guests and employees.

This could be just the right role for you?

Our security team monitor Royal Pines Resort, 24 hours/7 days week, working shift times 6am-2pm, 2-10pm & 10pm-6am. Reporting to the Safety & Security Supervisor, your key responsibilities include:

Building & maintaining positive working relationships with internal & external stakeholders, including staff, guests & contractors
Crowd control throughout the resort & property including group arrivals/departures, large conferences and events, bars & restaurants
Traffic & parking control
Patrolling the property and surveillance duties
Monitoring various systems incl. security, alarms, CCTV, and access point control
Check alarm systems and fire equipment
Maintain operation logs, accurate record keeping responding to incidents, investigation & report writing
Safeguarding company assets & managing security risks
Respond to emergency situations & liaise with emergency services
Maintaining the RACV values and culture

What you'll need to be successful

Valid QLD Security Licence (incl. Crowd Controller & Monitoring), Driver's Licence, First Aid/CPR, WWCC Blue Card, Responsible Service of Alcohol (RSA) Certificate, essential
Full availability and a genuine committment to flexibly, working a 7 day rotating roster including days 6am-2pm, afternoons 2pm-10pm, weekends & public holidays + occasional overnight shift 10pm-6am
Previous hotel security experience performing the above duties in a 4-5 star hotel/resort or similar work environment
Experienced in managing multiple systems including fire safety, CCTV, intruder alarms and access control
Attention to detail, highly organised & excellent time management skills
Competent computer skills in MS Office applications & systems - email, daily log, auditing, incident report writing & communication
Experience responding to first aid emergencies, fire emergencies & safety situations, drills and use of equipment
Excellent communication, decision making and negotiation skills, and maintaining effective working relationships with stakeholders
Work well in a team environment or be responsible to work autonomously, maintaining a friendly, professional and positive attitude
Provide guests with a warm welcome and a consistent high standard of 5 star service
Excellent personal presentation

We are Offering

Casual 3+ shifts week + penalties evenings, weekends & public holidays
Healthy team culture + values led organisation
Generous employee benefits & discounts on RACV products & 10 resorts
Health & wellbeing employee discounts & benefits including gym & golf membership, employee giving & volunteer program, parental leave, employee assistance program + more
Employee of the month awards & recognition programs
Training, development and career progression opportunities
Uniform
Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Maintenance Officer and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.

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