SUPERLUPO is an exciting new bakery concept opening in Coburg North in mid October. As Store Supervisor, you’ll play a key role in launching the store and shaping our culture, service standards and customer experience from day one.

You’ll help build, train and develop a new team while overseeing the smooth day-to-day operation of the store. Working closely with the management team, you’ll take ownership, solve problems and make decisions with confidence, while helping the business grow.

We’re looking for someone who understands that great hospitality starts with a great team — a hands-on leader who communicates clearly, leads by example and genuinely enjoys developing people.

Key responsibilities

Lead, motivate and support the SUPERLUPO front-of-house team
Provide ongoing training and development
Ensure team members understand service standards, products and procedures
Allocate daily tasks and ensure the team is organised and prepared for service
Provide regular feedback and support team development
Lead by example and help create a positive, respectful and supportive team culture
Deliver an exceptional customer experience and maintain high service standards
Build positive relationships with customers and create a welcoming environment
Confidently manage customer enquiries, feedback and complaints
Oversee the smooth running of the store during service, including opening and closing procedures

About you

At least 1 year of experience as a Supervisor, Assistant Manager or similar leadership role
Proven customer service experience
Strong leadership and people-management skills
Excellent communication and problem-solving skills
Confidence making decisions and working independently
A genuine understanding of the importance of training and developing a team, with the ability to provide ongoing coaching and feedback
High standards of presentation, cleanliness and attention to detail
A hands-on approach and willingness to work alongside the team
The ability to work effectively in a fast-paced hospitality environment

Benefits

The opportunity to be part of the launch team for an exciting new bakery concept
The opportunity to establish the culture, service standards and team from day one
A positive, supportive and collaborative team environment
Clear opportunities for career growth as the business develops
No late nights – daytime trading hours only

About us

SUPERLUPO is an exciting new bakery and retail concept opening in Coburg North this October. Coburg will be the flagship store with opportunity to see the brand expand and be placed at major events in Melbourne such as the Grand Prix and Australian Open.

Superlupo - The Newlands Quarter

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