We're the kind of local where regulars know each other by name, the drinks are approachable, and the atmosphere is warm, unpretentious and always buzzing. Our predominantly young local crowd has helped shape the venue into a genuine community hub, and with an expanding food menu and exciting plans for the future, we're looking for an experienced Assistant Manager to help lead the next stage of our growth.

You'll work closely with the General Manager and owners to oversee day-to-day operations, lead shifts, develop staff and ensure the venue continues to operate at a high standard.

Key Responsibilities & Expectations

Success in this role is measured by the strength of your team, consistency of service, operational excellence and your contribution to the venue's commercial performance.

Culture & Leadership

Lead by example, creating a positive and inclusive workplace culture.
Support the recruitment, onboarding and training of new staff.
Coach team members and provide regular feedback during service.
Foster a collaborative environment where staff feel valued and supported.
Help maintain high staff engagement, professionalism and retention.

Customer Experience

Deliver warm, knowledgeable and consistent hospitality.
Resolve customer concerns professionally and confidently.
Maintain exceptional presentation standards throughout the venue.
Support ongoing staff product knowledge across food, wine, cocktails and beer.
Help maintain the atmosphere and service standards Tyranny of Distance is known for.

Financial Performance

Deliver labour targets through effective shift management.
Assist with stock ordering, stocktakes and minimising wastage.
Help control beverage costs and discounts.
Identify opportunities to improve efficiency and increase revenue.

Operations & Compliance

Lead services across busy evenings and events.
Ensure opening, closing and cash handling procedures are completed accurately.
Maintain venue systems, documentation and operational standards.
Ensure compliance with RSA, liquor licensing, OH&S and company policies.
Report incidents accurately and proactively identify operational improvements.
Assist with rostering and day-to-day administration as required.

About You

You'll ideally bring:

At least 2 years' experience in a supervisory or management role within a quality bar, restaurant or pub.
A genuine passion for hospitality and guest experience.
Strong leadership and communication skills.
Excellent organisational skills and attention to detail.
Confidence leading busy services while remaining calm under pressure.
Current Victorian RSA.
Availability to work evenings, weekends and public holidays.

What We Offer

A supportive ownership team that values initiative and professional development.
Opportunity to contribute ideas and help shape the future of the venue.
Staff discounts and training opportunities.
Career progression in adjacent industries.

Role is approximately 20-30 hours per week. If this sounds good to you, we’d love to hear from you!

Tyranny of Distance

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