Senior Manager Cyber Security and Digital Performance

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

About the Opportunity

Our Digital & Information group have an exciting short term (up to 30 Jan 2027) opportunity for an experienced Senior Manager – Cyber & Digital Performance to join our established Digital Utility Team.

Digital & Information is responsible for digitally enabling Urban Utilities today and digitally transforming future capability to enable provision of digital services to our customers, community and people. The group is accountable to formulate and execute Urban Utilities’ digital & data strategy, deliver Urban Utilities digital portfolio and provide day-to-day operations of information technology (IT), operating technology (OT), data, and the Internet of Things (IOT), including security, infrastructure management, system administration, network operations, and support services.

Reporting to the General Manager Digital Utility, this role is accountable to set the direction for robust security, risk and performance management within Urban Utilities information technology (IT), operating technology (OT), data, and the Internet of Things (IOT) environments.

Leading a diverse team of professionals, this roleis responsible for developing the framework that informs how the Digital & Information group will manage its digital services to achieve performance and risk aspirations. In doing so you will set the digital objectives that will be used as target states in the digital & data strategy to create Urban Utilities future information technology (IT), operating technology (OT), data, and the Internet of Things (IOT) environments.

You will ensure Urban Utilities and its digital and data practices and environment comply with regulations and legislation through creating and governing an authorised environment by setting policies and standards, authorising user privileges and approving new technologies.

Your will govern digital risk, measure Urban Utilities performance and develop strategic partnerships with relevant cyber security regulators and business stakeholders and provide advice on Urban Utilities security direction, risk reducing projects and resource investments.

Success in this role will be measured by how well risk and performance is operationalised and governed within Urban Utilities information technology (IT), operating technology (OT), data, and the Internet of Things (IOT) environments to meet Urban Utilities risk and performance appetite.

About You

Bachelor's degree in business, risk or computer science, complimented by significant industry knowledge and experience.

A relevant qualification in CISM, CRISC and/ or CISSP qualifications would be advantageous.

At least 15 years of experience in cybersecurity, focusing on systems, processes, and challenges.

Proven track record in providing strategic guidance for cyber risk management and policy development.

Highly desirable: ISC2 and CISSP certifications.

Strong professional network with cybersecurity peers in other organizations.

Knowledge of the water sector or similar industries, including digital transformation roles.

Expertise in digital technologies across ICT, OT, data, and IoT domains.

In-depth understanding of critical control methodologies in digital and data environments.

Proven experience running a similar multi-function unit in a large organisation, ideally with a customer centric model. This in particular applies to these domains:

Engaging with stakeholders to identify business requirements.

Ensuring compliance with relevant regulations and leading innovation in the technology space.

Leading, managing and directing a team of professionals in the design of end-to-end solutions in a complex environment.

Performance of ‘on call’ duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. The days, times, duration and frequency of on call arrangements may be subject to change, including at short notice, as required by Urban Utilities’ operational needs as applying from time to time. At all times whilst on-call, you must be fit for duty, contactable, and able to respond, including the ability to physically attend if required, to the operational needs of the business within a reasonable timeframe and in a safe manner.

At UU, our strength comes from our people. We value different perspectives, backgrounds, experiences and ways of thinking, and we’re committed to creating a workplace where people feel respected, included and supported to do their best work.

We welcome applications from people of all backgrounds, identities and life experiences. You do not need to meet every requirement to apply. If this role interests you and you feel you could contribute, we’d love to hear from you.

For us, it’s about finding the right person, not ticking every box.

If you require adjustments at any stage of the recruitment process, please let us know. We’re here to support you through the process.

Why Urban Utilities

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

Generous Salary Packaging options, including novated leases

Corporate discounts across Health insurance, technology and more

18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

How to Apply

Click ‘Apply’ to submit your application.

This position is subject to relevant security clearance and if applicable, Security of Critical Infrastructure requirements.

Applicants may be required to undergo other background checks as part of the recruitment process for this role.

Urban Utilities

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Senior Manager Cyber Security and Digital Performance