Wagga Wagga City Council is seeking an energetic and experienced Customer Service Team Leader to guide the frontline team that supports our recreation, fitness and leisure facilities. This is your opportunity to step into a leadership role that blends people management, financial oversight, operational coordination and community impact.

As the Customer Service Team Leader, you’ll champion high-quality service across all Wagga Leisure sites, oversee bookings for a wide range of community facilities, and ensure smooth, accurate financial and administrative operations. You’ll also support merchandise sales, manage leisure management software, prepare reports and correspondence, and help deliver workshops and events.

If you’re a confident communicator, a natural organiser and a leader who brings out the best in others, this role offers the chance to make a meaningful contribution to the community every day.

Permanent, full-time position (38-hours per week).
Remuneration package of $3,476.98 gross per fortnight with the opportunity to progress to $4,172.38 gross per fortnight + superannuation (12%).
Access to Council’s Flexible Working Arrangements.
Ongoing training and development opportunities.
Generous leave entitlements.

What you’ll bring:

Qualifications in Business Administration, Marketing or Customer Service.
Strong experience in financial and business administration, cash handling and customer service.
Proven leadership capability with experience managing staff.
Excellent communication, negotiation and conflict-resolution skills.
Strong planning, time management and computer skills.
A commitment to service excellence, continuous improvement and safe work practices.
Current CPR and First Aid Certificates.
Working With Children Check.
Class C Driver Licence.

Key responsibilities of the role include, but are not limited to:

Lead the Wagga Leisure Customer Service Team and ensure high quality customer service across all fitness, leisure and recreation facilities.
Oversee the coordination and delivery of Wagga Leisure and council's bookings of leisure facilities, sportsgrounds, Sportsground lighting, Parks, Halls, Community Centres and Banners.
Oversee financial, business administration and cash handling responsibilities including receipting, reconciliation, petty cash and purchase orders.
Oversee the Wagga Wagga City Council Leisure merchandise stores including meeting sales targets, ordering stock, marketing of promotional campaigns and upskilling staff.
Undertake administrative duties including processing mail and correspondence, travel arrangements, database management etc.
Maintain and operate leisure management software across all Council fitness and leisure facilities including providing training and advice to all Wagga Leisure staff.
Prepare correspondence, reports, presentations, agendas and minutes for meetings.
Assist in the planning and management of workshops and events.
Provide assistance to the team to complete administrative paperwork.

Wagga Wagga City Council

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Wagga Leisure Customer Service Team Leader