Working closely with the Merchandise Manager, the Retail Coordinator supports the day-to-day operations of the club’s merchandise business across the Roarstore, online store and match day outlets.

This is a hands-on role suited to someone who enjoys retail operations, customer engagement and working in a fast-paced sporting environment.

Key Responsibilities

Maintain the presentation and daily operations of the Roarstore.
Manage online store listings including product descriptions, imagery and pricing.
Coordinate packing and dispatch of online orders.
Manage customer enquiries and communications.
Conduct stocktakes and maintain accurate inventory records.
Coordinate merchandise logistics and setup for match day retail outlets.
Support product launches including product information and imagery.
Assist with coordinating casual retail staff on match days.
Deliver exceptional customer service across in-store, online and match day environments.

About You

You will bring:

Retail or customer service experience (essential)
Strong organisational and time management skills.
Excellent communication and customer engagement abilities.
Experience with POS systems and stock management.
Experience with Shopify or ecommerce platforms (highly regarded)
A positive, reliable and team-focused attitude.
A passion for sport and engaging with fans.

Additional Requirements

Availability to work NRL game days, weekends and occasional extended hours.
Valid Australian Driver’s Licence.
Legal right to work in Australia.
Ability to obtain a Working With Children Check if required.

Wests Tigers RLFC

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Retail Coordinator - Part Time