Are you an experienced duty manager or leader who loves sport?

Do you like the idea of working for a not-for-profit organisation that makes a positive impact in your local community?

About Us

The Y Leisure City Epping is part of Y Whittlesea, a not-for-profit that happens to be the oldest youth organisation in the world and oldest social enterprise where all profits go back into our communities. Situated in the heart of Epping, The Y Leisure City is an awesome recreational facility delivering programs and services in areas such as Aquatics, Health & Fitness and Sports & Recreation for all ages.

The Opportunity

We're on the lookout for a sport-loving leader to join our Y Leisure City team in Epping as a casual Duty Manager (Shift Supervisor). Y Leisure City is a fun, engaging place to work, with a supportive team environment and the opportunity for personal development and growth. Plus, enjoy a free on-site gym membership, free parking, and other Y employee benefits!

As Shift Supervisor, you will play a key leadership role for other staff on shift and have the delegated authority of the day-to-day management of the facility. Using your leadership experience and drive to deliver fantastic service, you will be responsible for ensuring the effective and professional operation of Y Leisure City across many areas, including customer service, day-to-day operations, safety, staff rostering and more.

Some of the key duties of this role include:

Manage the daily shift and supervise staff, including rostering and break allocation.
Provide leadership and guidance to staff whilst on shift.
Oversee the day-to-day operations of the service/facility.
Anticipate and be proactive in managing safety at the centre.
Identify specific issues that need to be escalated to senior staff/supervisors.
Solve problems whilst on shift, suggesting ideas and solutions to achieve outcomes.

This is a casual opportunity working approximately 20 hours per week, with potential to grow these hours. You'll need availability for some evening and weekend shifts. The ideal candidate will have a passion for sport (ideally with a strong sports background), bring a strong professional commitment and be keen to make a meaningful contribution as Duty Manager (Shift Supervisor).

Click here for a more detailed description of the role.

What you'll bring

A proven ability to lead or manage staff.
A genuine love of sport (ideally with a strong sports background of your own, as a player, coach, official or volunteer).
Customer service experience and a strong work ethic.
Previous experience as a duty manager or similar for a large facility.
Experience working in a leisure or sports centre (highly regarded but not essential).
Ability to exercise judgement and initiative to solve problems on shift.
A friendly, approachable, and helpful nature with a desire to deliver an excellent customer experience.
A commitment to driving a continuous improvement culture that meets the needs of our diverse community.
Availability for some evening and weekend work.

Mandatory qualifications

Current National Police Check (less than 6 months old) and employee Working with Children Check.
International Police Check if you have lived outside Australia in the last 5 years.
Nationally recognised First Aid (HLTAID011) and CPR (HLTAID009).

Safeguarding at the Y

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles.

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy.

The Y is an equal opportunity employer and is committed to the safeguarding of children and young people.

YMCA Whittlesea

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Duty Manager (Shift Supervisor) - Y Leisure City Epping