Are you an experienced duty manager or leader with a passion for sports or fitness?

Do you like the idea of working for a not-for-profit organisation that makes a positive impact in your local community?

About Us

The Y Leisure City Epping is part of Y Whittlesea, a not-for-profit that happens to be the oldest youth organisation in the world and oldest social enterprise where all profits go back into our communities. Situated in the heart of Epping, The Y Leisure City is an awesome recreational facility delivering programs and services in areas such as Aquatics, Health & Fitness and Sports & Recreation for all ages.

The Opportunity

We're on the lookout for a passionate leader to join our Y Leisure City team in Epping as casual Duty Manager (Shift Supervisor). Y Leisure City is a fun, engaging place to work, with a supportive team environment and the opportunity for personal development and growth. Plus, enjoy a free on-site gym membership, free parking, and other Y employee benefits!

As Shift Supervisor, you will play a key leadership role for other staff on shift and have the delegated authority of the day-to-day management of the facility. Using your leadership experience and drive to deliver fantastic service, you will be responsible for ensuring the effective and professional operation of Y Leisure City across many areas, including customer service, day-to-day operations, safety, staff rostering and more.

Some of the key duties of this role include:

Responsibility for the daily shift management and supervision of staff, including rostering and break allocation.
Provide leadership and guidance to staff whilst on shift.
Oversee the day-to-day operations of the service/facility.
Anticipate and be proactive in managing safety at the centre.
Identify specific issues that need to be escalated to senior staff/supervisors.
Problem solving whilst on shift, including an ability to suggest ideas and solutions to achieve outcomes.

This is a casual opportunity working approximately 20 hours per week, including some evening and weekend work. The ideal candidate will bring a strong professional commitment and are keen to make a meaningful contribution as Duty Manager (Shift Supervisor).

For a more detailed description of the role, please refer to the position description.

What we hope you'll bring

A proven ability to lead or manage staff.
Customer service experience and a strong work ethic.
Previous experience as a duty manager or similar for a large facility.
Leisure/sports centre experience is highly regarded but not essential.
Ability to exercise judgement and initiative to solve problems on shift.
A friendly, approachable, and helpful nature with a desire to deliver an excellent customer experience.
Drive a continuous improvement culture that meets the needs of our diverse community.
Availability for some night and weekend work.

Mandatory qualifications

Current National police check (less than 6 months old) and employee Working with Children Check.
International Police Check if you have lived outside Australia in the last 5 years.
Nationally recognised First Aid (HLTAID011) and CPR (HLTAID009).

Safeguarding at the Y

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles.

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy.

The Y is an equal opportunity employer and is committed to the safeguarding of children and young people.

YMCA Whittlesea

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Duty Manager (Shift Supervisor) - Casual