NETBALL NSW OVERVIEW
Netball NSW is a not-for-profit organisation governed by a Board of Directors and managed by professional staff. As the peak state sporting body for netball in New South Wales, it is responsible for the governance, development, promotion and administration of the sport, and is affiliated with Netball Australia.
Netball NSW provides a comprehensive framework supporting approximately 119,000 registered members and more than 150,000 participants across all levels of the game. The sport’s continued growth is driven by the wide range of programs, facilities and services offered, from grassroots participation to professional pathways.
Netball NSW has a strong history of elite performance, with over 300 athletes representing the state since 1997, including through the Suncorp Super Netball competition featuring the NSW Swifts and GIANTS Netball.
GIANTS Netball & NSW Swifts:
Suncorp Super Netball marked a new chapter in Australian netball when it launched in 2017, providing the platform for GIANTS Netball to enter the national competition alongside the NSW Swifts.
Both teams are owned and operated by Netball NSW, with GIANTS Netball formed through a strategic alliance with the GWS GIANTS AFL. The ownership of the two teams is a key strategic initiative for Netball NSW, creating greater opportunities for more than 119,000 registered members across the state. These opportunities include pathways to represent NSW and their clubs at the highest domestic level, as well as increased access for fans to watch the world’s best netballers live.
Both clubs are committed to strong leadership, competitive excellence, and consistently contending for the Suncorp Super Netball title.
Our Vision:
Netball is NSW’s leading sport of choice and opportunity
Our Purpose:
Lead and support our Netball community to grow and thrive
Our Values & Behaviours:
- WELCOMING: We are an inclusive community for everyone.
- ONE TEAM: We respect and value each other.
- BEST ALWAYS: We aspire to excellence.
- INTEGRITY: We play fair and take ownership of our actions.
- FUN: We love what we do.
PURPOSE OF THE POSITION
The purpose of the position is to provide quality and timely customer service to visitors, members, sponsors, staff and the public of Netball NSW at all times. As a key point of contact, this role plays a vital part in creating a positive and lasting impression for all stakeholders. The position is responsible for managing all inbound communications, including phone enquiries, and ensuring they are directed efficiently to the appropriate departments. The administrative duties attached to this position are wide and varied and are listed in part below.
KEY RESPONSIBILITIES:
Reception & Administration:
- Maintain Reception and front desk to a high standard of presentation.
- Answer and transfer calls in a professional, timely and friendly manner.
- Meet and greet members, sponsors, venue hirers, contractors and other guests.
- Handle general enquiries and customer service.
- Assist the GM - Venue Operations to help drive bookings/sales to maximise venue efficiency and use.
Office/Venue Management
- Maintain an adequate inventory of office supplies and equipment.
- Oversee and manage L4 office areas ensuring a high standard of presentation, cleanliness and safety.
- Ensure consumables (milk, tea, coffee, sugar) are stocked in staff kitchen daily.
- Manage/organise outbound Courier bookings.
- Collect, log and distribute deliveries to relevant departments.
- Manage booking requirements of Netball Central meeting rooms for NNSW Staff.
- Raise Purchase Orders and process invoices for Venue and admin expenditure (stationery, printing).
- Maintain all Netball Central meeting room bookings.
- Complete weekly office checklists and reports.
- Distribution and logging of mail and electronic correspondence.
- On a daily basis ensure all printers/photocopiers are operational and stocked with paper and ink.
- Liaise with the current photocopier/printer provider on stock levels of ink cartridges for all machines
Communication & Liaison:
Sales:
Relationships:
Build and maintain a range of internal and external professional relationships including:
- Netball NSW Executive and Management teams
- High Performance teams and support staff
- NNSW Archivists
- External venue hirers
- Tenants
- Contractors & tradespeople
- Guests
SELECTION CRITERIA:
Essential qualifications & experience:
- Experience in a similar role.
- A high level of computer expertise covering word processing, presentation software and Microsoft Office.
- Current driver’s license.
- Working with Children Check (WWCC).
Knowledge and skills:
- A demonstrated ability to address customer needs in a professional manner.
- Well presented
- Ability to multi-task and focus on several issues simultaneously.
- Exemplary and demonstrated written and verbal communication skills.
- Motivated and proactive with an ability to use initiative to solve problems.
- Attention to detail.
- Ability to meet deadlines in a challenging work environment.
- Ability to work with people across all levels of the sport, including Netball NSW staff, in a collaborative manner
Personal attributes:
- Professional, adaptable and proactive attitude.
- Ability to work autonomously and possess superior organisational skills.
- Problem solving
- Customer focus
- Passionate and prepared to go above and beyond.
- Work Health and Safety
- Commitment to Netball NSW Values.
Equal Employment Opportunity:
Netball NSW is committed to providing equal employment opportunities. We encourage applications from people from diverse backgrounds including but not limited to, Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; the LGBTQIA+ community; and other under-represented groups.
Working with Children Check:
In accordance with Child Protection legislation candidates will be required to provide a Working With Children Check (WWCC) clearance number for verification by Netball NSW prior to employment. Selection of the successful candidate will be based upon the results of child protection screening and relevant reference checks.
Child Safe Organisation:
Netball NSW is committed to protecting Children from harm. We require all applicants that will work with children to undergo an extensive screening process prior to appointment. All candidates must have a valid Working with Children Check.
