Role Type: 12-month full time contractSalary: $74,618 - $79,681 p.a plus super

Provide hands-on IT support across desktop, systems and devices
Join a collaborative team supporting world-leading researchers
Deliver first-class customer service in a fast-paced environment

Help power the technology behind world-leading child health research!

The opportunity:

Murdoch Children’s Research Institute (MCRI) is seeking an enthusiastic and customer-focused IT Technical Support Officer to join our Information Technology team. In this role, you’ll provide frontline technical support to staff across the institute, helping ensure systems, devices and applications run smoothly to support critical research and operational activities.

If you enjoy solving problems, working with people and delivering great customer service, this is an exciting opportunity to grow your IT career in a purpose-driven organisation!

What you’ll do

Provide first-line support via phone, email and service desk requests
Troubleshoot hardware, software and application issues
Support Windows, Mac and Microsoft Office environments
Set up and configure desktops, laptops, printers and mobile devices
Escalate complex technical issues where required
Maintain accurate documentation and support records
Assist with process improvements and user support resources

What you’ll bring

Previous experience in an IT support or service desk environment
Knowledge of PC and Mac hardware and operating systems
Experience supporting Microsoft Office and desktop applications
Strong troubleshooting and diagnostic skills
Excellent communication and customer service skills
Strong organisational and documentation abilities
A collaborative and “can-do” attitude

Any questions? Reach out to Karthik Thakkalapalli on ***************@mcri.edu.au.

What you’ll enjoy

Access a range of salary packaging options—covering entertainment, novated leases, and more
Enjoy a variety of flexible work arrangements
Play a key role in advancing work at Australia’s largest child health research institute
Perk up with discounted coffee from Synapse, our vibrant onsite café
Enjoy discounted staff parking, public transport right at your doorstep, and great facilities for cyclists
Become an active part of our community by joining internal committees and contributing to our inclusive, thriving culture

Who we are

Murdoch Children’s Research Institute envisions a transformative future for child health. Our institute is a hub of impactful scientific breakthroughs, particularly in early interventions, enhanced diagnosis, prevention, and potential cures. We thrive on collaborative, multidisciplinary problem-solving to address challenging queries in child health. Committed to inclusivity and respect, we foster a positive working environment that values diverse backgrounds and experiences. As a proud member of the Australian Network on Disability and a dedicated supporter of Science Australia Gender Equity (SAGE), we uphold principles of equal opportunity and diverse representation.

We are committed to the safety of children and young people and takes a zero-tolerance approach to all forms of child abuse, exploitation and harm. Child safety is prioritised in our decision-making at all levels of the Institute.

Apply now!

If you believe this role is a good fit for you, please apply by submitting:

Your resume
A cover letter addressing the selection criteria

Ensure these documents are combined into a single PDF file.

We welcome individuals of diverse genders, ages, ethnicities, cultural backgrounds, abilities, religions, and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive, aiming to attract the most skilled candidates.

For any questions related to the recruitment process, feel free to reach out to our Recruitment Team at ***********@mcri.edu.au. Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.

No recruitment agencies please.
Applications close: 5 June 2026

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IT Technical Support Officer

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