As a visible and hands-on leader, you will foster genuine relationships with members through intuitive service, attention to detail and seamless daily operations. You will balance hospitality, community and commercial outcomes enhancing the overall member experience while contributing to the continued growth and success of the business.

Working closely with Sales, Marketing, Food & Beverage, Conference & Events and Florenec Guild teams, you will ensure every touchpoint reflects premium brand standards and service philosophy. You will also lead and develop a high-performing onsite team, cultivating a culture of professionalism, collaboration, accountability and exceptional service.

This opportunity is ideally suited to a mature and operationally strong leader who enjoys being closely connected to both members and day-to-day venue operations, while confidently leading teams and driving performance within a premium hospitality-led environment.

About Work Club 7 Spencer Street

A distinguished waterfront workspace in the heart of Melbourne, offering sweeping views along the Yarra River, across Batman Park and towards Port Phillip Bay, with seamless connectivity via Southern Cross Station.

Work Club 7 Spencer Street offers an elevated, hospitality-led member experience, combining private office suites, refined shared workspaces, an exclusive Club Lounge, sophisticated meeting and event spaces, and premium end-of-trip facilities thoughtfully designed for productivity, connection and modern business.

Key Responsibilities

Lead the overall operation, ensuring exceptional service delivery, operational excellence and a consistently elevated member experience.
Foster a hospitality-led and relationship-driven culture that strengthens member engagement and community connection.
Build and maintain strong relationships with members, guests, and clients through proactive, professional and solutions-focused communication.
Drive membership retention, engagement and revenue growth through personalised service and value-led initiatives.
Oversee financial performance, including budgeting, forecasting, cost control and P&L accountability.
Identify and maximise commercial opportunities across memberships, food & beverage, events and member experiences.
Collaborate with Sales, Marketing, Food & Beverage and Conference & Events teams to deliver seamless and brand-aligned experiences.
Lead a highly hands-on onsite operation, ensuring smooth day-to-day management of the Club and its services.
Oversee the delivery of member programming, events and wellness initiatives aligned with Florence Guild’s brand positioning.
Ensure compliance with all operational, licensing and regulatory requirements while maintaining premium service standards.
Support the General Manager on strategic initiatives, growth opportunities and special projects as required.

Key Requirements

Previous leadership experience within hospitality, venue management, customer experience, workspaces, premium retail or other service-led environments.
Strong passion for hospitality, premium service and building meaningful member and community relationships.
Hands-on leadership approach with strong operational capability and attention to detail.
Commercially minded with experience in budgeting, cost management and venue performance oversight.
Excellent communication, stakeholder management and relationship-building skills.
Proactive and solutions-focused with strong problem-solving and decision-making abilities.
Proven ability to lead, mentor and inspire high-performing teams.
Experience within events, food & beverage, premium hospitality or member-focused environments will be highly regarded.
Flexibility to support operational requirements, including occasional early mornings, evenings, and events.
Current VIC Responsible Service of Alcohol (RSA) certification required.
Australian Citizens or Permanent Residents preferred. Applicants on temporary visas with full working rights may be considered where visa validity exceeds 12 months.

If you’re ready to be part of something exceptional, we’d love to hear from you. Apply now.

WHO WE ARE

Brimming with exciting growth opportunities, Florence Guild curates spaces and experiences that are inspiring a renaissance in how we live, work and connect. We shape environments that elevate the entire building experience — seamlessly integrating workspaces, restaurants, cafés, bars, retail, concierge services, wellness, events and learning into one considered whole for the business leaders, innovators and creators of today and tomorrow.

Under the Florence Guild umbrella sits Work Club, our collection of ten premium professional members’ clubs across Sydney, Melbourne and Canberra. Here, members move seamlessly between work, wellbeing and community, with access to Florence Guild Wellness and Florence Guild Presents, our curated event series featuring leading global thinkers. Our precincts extend into hospitality through our Club Lounges, Freyja (Nordic-inspired restaurant), Spezia (Italian restaurant), Valhalla (cocktail bar) and SAGAS (café & retail).

The Sandstones Club stands as a defining expression of the Florence Guild philosophy: a storied and architecturally striking environment designed to cultivate focus, connection, inspiration and renewal. It is a space conceived for those who regard clarity as a decisive advantage.

Caring for the people within our ecosystem is equally considered. Eir Liv — A Human Potential Club supports members to perform at their best, bringing together biological precision, behavioural design and cultural capital to optimise both personal and professional performance.

Website: https://florenceguild.com

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Hospitality Management

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