Position : Retail Manager

Z10 Finance Group Pty Ltd T/A Cinnamon Spice Supermarket
Dubbo, NSW 2830

Salary: $78,000 – $82,000 per year (Full-time)

About Us

Z10 Finance Group Pty Ltd T/A Cinnamon Spice Supermarket is a new and innovative independent grocery and supermarket located in Dubbo, New South Wales. We offer a comprehensive range of quality products, including fresh fruit and vegetables, groceries, dairy products, frozen foods, household essentials, beverages, spices, international food products, and a full-service butcher department supplying fresh beef, lamb, chicken, and other premium meat products.

Our supermarket is committed to providing high-quality products, competitive prices, and exceptional customer service to the local community. We pride ourselves on maintaining a clean, well-stocked, and welcoming shopping environment while delivering an outstanding shopping experience for every customer.

About the Role

We are seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of our supermarket, including the grocery, fresh produce, and butcher departments. The successful applicant will be responsible for managing store operations, supervising staff, maintaining inventory levels, ensuring excellent customer service, and achieving sales and profitability targets while ensuring compliance with all relevant retail, food safety, and workplace health and safety regulations.

Key Responsibilities

Store Operations

Manage and coordinate the daily operations of the supermarket, including the grocery, fresh produce, and butcher departments.
Ensure shelves, refrigerated displays, and fresh meat displays are fully stocked, attractively presented, and maintained to a high standard.
Monitor store performance and implement strategies to improve operational efficiency and customer satisfaction.
Ensure all departments operate efficiently to meet customer demand.

Staff Management

Recruit, train, supervise, and motivate supermarket employees across all departments.
Prepare and manage staff rosters to ensure adequate staffing during trading hours.
Monitor employee performance and provide coaching and ongoing development.
Promote a positive, productive, and customer-focused workplace culture.

Customer Service

Maintain a high standard of customer service throughout the supermarket.
Respond to customer enquiries, special meat orders, and product requests professionally and efficiently.
Resolve customer complaints promptly to ensure customer satisfaction.
Build strong relationships with customers to encourage repeat business and customer loyalty.

Inventory and Stock Control

Monitor inventory levels and ensure adequate stock of grocery products, fresh produce, dairy products, frozen goods, beverages, household items, and fresh meat products.
Coordinate purchasing and ordering of supermarket merchandise and fresh meat supplies.
Conduct regular stocktakes and investigate inventory discrepancies.
Minimise stock loss through effective stock rotation, waste control, and loss prevention procedures.
Liaise with suppliers to ensure timely deliveries, product quality, and competitive pricing.

Fresh Meat and Butcher Department

Oversee the daily operation of the butcher department to ensure fresh meat products are available, well presented, and meet customer expectations.
Monitor the storage, handling, and display of fresh meat products to ensure compliance with food safety regulations.
Coordinate with butcher staff to maintain product quality, stock availability, and efficient workflow.
Ensure correct pricing, labelling, and rotation of fresh meat products.

Financial Management

Monitor daily sales, gross profit margins, and operating costs across all departments.
Prepare sales and operational reports for management.
Oversee cash handling procedures, banking, and daily reconciliations.
Assist in achieving sales targets and profitability objectives.

Merchandising and Marketing

Plan and maintain attractive product displays and promotional activities throughout the supermarket.
Ensure pricing, signage, and promotional materials are accurate and up to date.
Monitor customer buying trends and competitor activities.
Assist in developing promotional campaigns to increase sales and customer engagement.

Compliance and Safety

Ensure compliance with food safety regulations, workplace health and safety legislation, and retail industry standards.
Maintain high standards of hygiene, sanitation, and food handling practices, particularly within the butcher and fresh food departments.
Conduct regular workplace safety inspections and promptly address identified hazards.
Ensure compliance with company policies and procedures.

Business Improvement

Work closely with the business owners to improve operational performance and customer satisfaction.
Analyse sales data, stock movement, shrinkage, and business performance to identify growth opportunities.
Recommend and implement strategies to improve productivity, profitability, and the overall customer shopping experience.

Essential Requirements

Minimum 1–2 years' experience as a Retail Manager or in a similar supermarket or grocery management role.
Experience managing fresh food departments, including a butcher or meat department, will be highly regarded.
Relevant qualification in Retail Management, Business, Management, or equivalent industry experience.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Experience in inventory management, merchandising, and supplier coordination.
Sound understanding of retail operations and customer service.
Strong organisational, planning, and problem-solving skills.
Ability to work in a fast-paced retail environment.
Knowledge of workplace health and safety and food safety requirements.

Personal Attributes

Strong leadership and decision-making abilities.
Customer-focused with a positive attitude.
Reliable, honest, and professional.
Excellent organisational and time management skills.
Ability to work under pressure and meet deadlines.
Strong team player with the ability to motivate others.

What We Offer

Competitive salary of $78,000–$82,000 per annum.
Supportive and friendly working environment.
Ongoing training and career development opportunities.
Full management support.
Two days off each week.
Opportunity for long-term career growth within the business.

If you are interested in joining our team, please submit your resume and cover letter. Only shortlisted applicants will be contacted.

Cinnamon Spice Suparmarket

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