Showroom Client Coordinator (Sales Support) Location: Melbourne, VIC Employment Type: Full-Time Contract (3–6 months) Potential: Opportunity for contract extension based on performance and business needs. About the Role We are seeking a confident and organised Showroom Client Coordinator (Sales Support) to help manage the day-to-day front-of-house operations of our Melbourne showroom. This role is ideal for someone who enjoys interacting with people and creating a welcoming client experience while also supporting a high-performing sales team. You will be responsible for managing the showroom’s front-of-house experience, welcoming walk-in visitors, handling enquiries, and assisting with capturing and qualifying customer information so that clients can smoothly enter our consultation and sales process. While the role includes reception and coordination responsibilities, it also has a strong commercial support component. You will assist the sales team by identifying opportunities from walk-in enquiries, booking consultations, and ensuring potential customers are properly introduced into the company’s customer journey. For the right candidate, there may also be opportunities to assist with sales conversations or enquiries from showroom visitors, making previous customer-facing or sales experience highly valuable. Key Responsibilities • Welcome and assist clients visiting the showroom • Manage the overall front-of-house customer experience • Handle incoming phone calls and general enquiries • Engage with walk-in visitors and understand their needs • Collect and record customer information as part of the company’s customer process • Book consultations and coordinate appointments for the sales team • Assist with lead capture and initial opportunity qualification • Maintain the presentation and organisation of the showroom • Support the sales team with administrative and operational tasks What We’re Looking For We’re looking for someone who combines excellent people skills with strong organisation and a proactive attitude. Ideal candidates will have: • Previous experience in customer service, reception, hospitality, retail, or sales • Strong communication and interpersonal skills • Confidence speaking with new people and managing enquiries • A proactive and organised approach to work • The ability to multitask in a busy client-facing environment • Professional presentation and a friendly, welcoming attitude • Sales experience or comfort discussing products/services is highly regarded Why This Role Is Different This is not a traditional reception position. The role plays an important part in supporting the showroom’s commercial performance by ensuring client enquiries are captured, opportunities are identified, and the sales team can focus on delivering high-quality consultations. You will work closely with the sales team to ensure: • Walk-in clients are properly welcomed and guided • Opportunities are identified and captured • Clients are smoothly introduced into the consultation process What We Offer • A professional and supportive team environment • A well-presented showroom workplace • A dynamic role with variety and responsibility • Exposure to a high-performing sales environment • Potential contract extension based on performance How to Apply If you enjoy working with people, are organised, and want to play an active role in supporting a customer-focused showroom environment, we would love to hear from you. Please submit your resume along with a short note introducing yourself.