Your new company
This leading manufacturer within the industrial engineering sector specialises in high-performance solutions designed for demanding hydraulic and mechanical applications. They focus on innovation, precision-engineered products, and a reliable service to support clients across industries such as mining, construction, manufacturing, and heavy machinery.
Your new role
You will be providing high quality customer service and administrative support, undertaking a range of duties including:
- Conduct face‑to‑face product sales at the trade counter.
- Build and maintain strong working relationships with customers.
- Promote products by highlighting quality, value, and benefits.
- Respond to customer enquiries via phone, email, or fax, aiming to convert enquiries into sales.
- Process customer orders and coordinate with warehouse and machining teams to ensure accurate and timely supply.
- Identify and match customer samples using product catalogues.
- Measure products to determine correct requirements, including metric/imperial conversions.
- Support administrative processes including invoicing, packing slips, and payment handling.
- Resolve customer complaints promptly and professionally.
- Identify and pursue new business opportunities.
- Prepare and submit quotations.
- Manage branch inventory, including receiving, storing, and retrieving stock.
- Maintain a clean and organised branch and trade counter environment.
- Action new enquiries efficiently to meet customer expectations and timeframes.
- Assist with general administrative and stores duties as required.
- Perform basic quality assurance tasks.
What you'll need to succeed
Your administrative and customer service experience will be highly beneficial, as well as:
- Experience in blue-collar, trade-related industries
- Excellent written and verbal communication skills
- Strong customer service drive
- Ability to remain calm under pressure
- Personable and collaborative team player approach
- Great work ethic
What you'll get in return
In return for your hard work, you'll be rewarded with:
- Competitive annual salary + super
- On-site Parking
- A dynamic and varied role
- Supportive team environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
LHS 297508 #2988538 - Aliah Walton
