About us
Joining the Hawthorn Football Club represents a unique opportunity to work in a fast paced, elite sporting environment where you can be yourself and thrive.
Our Club’s values and One Club philosophy across our men’s and women’s football programs ensures that inclusion and diversity are at the core of all we do. You will work and thrive in an environment that is committed to excellence and supported by a culture of wellbeing and work/family balance.
Our strategic priorities guide the Club to deliver long term objectives to continually grow, innovate and achieve on-field success. We are excited to have recently relocated to our new state of the art home Kennedy Community Centre in Dingley.
We are committed to creating a supportive environment in which people feel connected to our football club and to each other. Importantly we want to have fun!
About the role
Reporting to the Head of Membership Sales & Retention, this role is responsible for building and maintaining strong relationships with members, delivering a premium service experience. You will support the club’s retention strategy by driving renewals, acquiring new members throughout the season, and encouraging engagement with games and membership benefits. The role also assists with general sales enquiries, match days, and member events.
Key Responsibilities
- Support the delivery of membership retention campaigns in collaboration with the Head of Membership Sales & Retention
- Assist in training and coaching membership staff on retention strategies, including handling opt-outs, refunds, and save tactics
- Conduct targeted “check-in” campaigns for first-year, high-risk, and disengaged members to drive retention and engagement
- Perform outbound sales calls to unrenewed members and prospects to achieve sales KPIs
- Manage membership cancellations and implement strategies to retain members where possible
- Provide account management support for early-year members, delivering personalised communications and onboarding experiences
- Coordinate member surveys, analyse insights, and provide recommendations to improve retention strategies
- Support inbound enquiries, reporting, match-day operations, member events, and general administrative tasks as required
Please note that this role does require attendance at games, across evenings, weekends with some interstate travel.
Our ideal candidate
We’re seeking a self-motivated and detail-oriented individual with strong communication skills and a focus on delivering excellent customer or member service. The ideal candidate will demonstrate effective problem-solving, retention, and negotiation abilities, along with strong organisational and time management skills. You will be comfortable working independently while maintaining accuracy and attention to detail in a fast-paced environment.
You’ll Bring:
- 1-2 years of experience in a membership-based organisation with a key focus on acquisition & retention is preferred
- Providing an exceptional experience for members and supporters - both new and existing
- Strong knowledge with CRM systems - Archtics & Salesforce experience an advantage
- Strong experience in phone-based sales applying telemarketing techniques & retention
- Ability to build relationships with key stakeholders
- Ability to work towards deadlines and achieve targets
- Current Working With Children’s Check and Police Check
Please submit your application including your resume and cover letter by Monday 18th May 2026.
Our offer to you
As a Hawthorn Football Club employee, you will work in a supportive, values driven and harmonious team. You will be challenged and provided with opportunities to learn new things, grow, and develop. Our initiatives which drive wellbeing, connection and performance include:
- Access to state of the art gym and pool facilities
- Weekly pilates classes
- Summer Hours (Dec/ Jan) with half day Friday’s
- Flexible work arrangements
- Special offers and discounts through our Corporate Partners
- Industry leading Parental Leave Policy
- Professional development opportunities – inhouse and external
- Complimentary One Club memberships to enjoy Hawthorn games with family and friends
The Hawthorn Football Club is an Equal Opportunity Employer and encourages applications from suitably qualified and diverse candidates. We welcome applicants who reflect the diversity of the Australian community and encourages applicants from the following backgrounds to apply:
- Aboriginal and Torres Strait Islander
- Culturally and linguistically diverse
- LGBTIQ+
- People with a disability
- We provide a welcoming, safe, and flexible approach to work and provide an environment that benefits from and enables the best from everyone.
- As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with the Hawthorn Football Club understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.
