Your new organisation
Puffing Billy Railway, in partnership with Hays, is seeking an experienced Train Services Manager to join one of Victoria’s most iconic and purpose‑driven organisations.
Welcoming visitors from around the world, Puffing Billy Railway delivers unforgettable heritage rail experiences. This senior leadership role is critical to ensuring train services are delivered safely, reliably and sustainably, while supporting a high‑quality visitor experience.
Your new role
The Train Services Manager is a newly established leadership role reporting to the Group Manager – Operations, with responsibility for the planning, coordination and delivery of train services across the rail corridor.
The position brings together oversight of train timetabling, rollingstock movement and workforce capability, ensuring rail operations are delivered safely and in compliance with legislative and internal governance frameworks.
Key responsibilities: Lead train timetabling, rollingstock utilisation and operational readiness
Oversee rail operations planning, rostering and workforce capability
Manage a large and diverse workforce, including paid employees and volunteers
Ensure compliance with Rail Safety National Law and the Safety Management System
Support workforce planning and capability development
Partner closely with Passenger Services and Engineering teams to align operations with visitor experience outcomes
Lead incident response, investigation and continuous improvement initiatives
About you
You are a confident and collaborative operational leader with experience in rail, transport or logistics operations, ideally within a regulated or safety‑critical environment.
You will bring:
Proven experience managing operational teams
Exposure to rail operations, rollingstock, timetabling or transport/logistics planning
Strong understanding of safety management systems and compliance
Experience working with large workforces; unionised or transitioning environments desirable
Experience managing volunteers (advantageous)
Qualifications & Requirements
Minimum Certificate IV (Rail Operations Management, Rail Safety Management or Safety Management Systems preferred)
Category 3 Rail Health Safety Work Assessment
National Criminal History Check
Victorian Working With Children Check
What you'll get in return
Puffing Billy Railway offers a rewarding and purpose‑driven working environment, including:
A unique and scenic workplace in the beautiful Dandenong Ranges
The opportunity to work with a passionate team of professionals and volunteers
The chance to contribute to a historic and iconic railway that makes a genuine community impact
Access to ongoing professional development
A collaborative, values‑led culture that encourages innovation and continuous improvement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or send direct to Alissa.Sara@hays.com.au. If this job isn't quite right for you, but you are looking for a new position, please contact Alissa Sara on 03 8616 8424 for a confidential discussion on your career.
LHS 297508 #2994789 - Alissa Sara
