• Oversee daily operations for food services, environmental services within a senior living environment.
• Lead the planning and delivery of resident and client catered functions, ensuring quality service and operational efficiency.
• Monitor financial performance, including budget management, inventory, ordering and invoice processes, payroll accuracy, cost control, and adherence to financial targets.
• Review operational results, identify variances, and implement corrective actions to support financial and service objectives.
• Recruit, train, develop, coach, and support employees while managing performance in accordance with company policies, client expectations, and applicable labour requirements.
• Provide regular coaching and feedback to employees, fostering accountability, engagement, professional growth, and a positive team culture.
• Lead daily pre-shift huddles to communicate priorities, safety updates, operational changes, and service expectations.
• Promote clear, timely, and respectful communication among employees, clients, residents, families, and community partners.
• Proactively address resident, family, client, and employee concerns, ensuring appropriate follow-up and timely resolution.
• Complete monthly FoodSafe, food management, housekeeping, and laundry audits, documenting findings and implementing required improvements.
• Ensure the timely collection and review of resident satisfaction surveys and use feedback to improve service delivery.
• Participate in monthly Resident Council meetings and communicate relevant feedback, actions, and outcomes to the appropriate teams.
• Contribute to Social Club initiatives, Total Quality Management, business planning, and capital equipment reviews and recommendations.
• Execute and delegate work in accordance with client and Aramark policies, procedures, quality assurance standards, and health and safety requirements.
• Report and upload employee injuries and near misses through Global Metrics Monitor (GMM), and recommend preventative measures to reduce future incidents.
• Attend Aramark meetings, training sessions, and organizational functions.
• Perform other related duties as assigned.