Company Description
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 8 million subscribers each month with exclusive limited time offers at 'insider' prices.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
Job Description
We’re looking for a Senior Manager to lead and grow Luxury Escapes’ Retail Distribution channel across Agent Hub, independent agency, affiliate and broader B2B partnerships.
This is a senior commercial leadership role with responsibility for growing profitable partner revenue, developing new distribution opportunities and building the capability required to scale the channel. You’ll lead a team of three BDMs, report to the General Manager – Retail Distribution and work across Commercial, Finance, Operations, Product, Technology, Marketing and Customer Support.
What you'll do:
- Lead, coach and develop the Retail Distribution team, setting clear revenue and activity expectations, creating accountability and managing performance
- Own and execute the Retail Distribution strategy across Agent Hub, independent agency, affiliate and broader B2B channels
- Own channel performance against financial targets, with a focus on revenue quality, margin, profitability and partner economics
- Build and manage a targeted pipeline, identifying, assessing, negotiating and onboarding high-value partners
- Grow trusted relationships with key retail, affiliate, agency and distribution partners, using segmentation and targeted plans to increase contribution
- Lead the development of the independent agency strategy, including growing Agent Hub and expanding the independent agent network
- Develop new partner propositions and commercial models that improve advisor engagement, distribution growth and long-term channel value
- Work with Product and Technology to improve partner onboarding, booking workflows, CRM, reporting, commission management, servicing and distribution capability
- Improve the operating model across onboarding, training, commercial administration, servicing, escalation pathways and performance management
- Establish performance metrics, support trade marketing and partner communications, resolve senior partner and customer escalations, and use market and partner insight to improve channel performance
Qualifications
- Strong experience in retail travel, affiliate, agency or B2B distribution, with a track record of growing revenue through partner channels
- Proven commercial judgement, balancing growth, margin, partner economics and long-term value
- Demonstrated success identifying, negotiating, onboarding and growing high-value distribution or agency partnerships
- Experience building or materially evolving a distribution channel, partner proposition or commercial model from concept through implementation
- Strong understanding of the technology and operating capabilities that support travel distribution, including CRM, booking workflows, reporting, commission management and partner servicing
- Ability to use data to identify performance drivers, opportunities and risks, translating insights into practical action
- Experience leading and developing teams, setting clear expectations and creating a culture of ownership, pace and continuous improvement
- Ability to lead complex initiatives across Commercial, Finance, Operations, Product, Technology, Marketing and Customer Support
- Strong relationship-building and influencing skills, with credibility across external partners and internal stakeholders
- Comfortable operating in changing or ambiguous environments, learning quickly and making sound decisions without complete information
Additional Information
Our Perks & Benefits:
- Excellent Remuneration package
- Up to a 20% discount on Luxury Holidays and Experiences
- Work with one of the most recognisable luxury travel brands
- Health and Well-being programs including onsite gym
- A bonus 1/2 day of birthday leave
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Department: CommercialDivision: Tours, Cruise and WholesaleLocation: BrisbaneEmployment Type: Full-time
