Job Title: Operations/ Quality Control Coordinator (Full Time)
Company: Dopa Franchise Pty Ltd
Reports To: Group Area Operations Manager
Location: Multiple Venues (Travel Required)
Salary Range: $77,000 - $85,000 per annum
Job Overview:
The Operations/Quality Control Coordinator supports the consistent execution of food quality, safety, and operational standards across all DOPA Donburi & Desserts venues. Working closely with the Group Area Operations Manager and venue teams, this role helps implement quality control procedures, monitors daily operations, and assists in training and performance tracking. The coordinator plays a key role in maintaining uniformity across kitchen and milk bar operations while promoting continuous improvement.
Key Responsibilities:
1. Food Standards & Quality Control
Assist in enforcing company-wide QC protocols for food receiving, prep, portioning, and presentation
Conduct routine checks to ensure compliance with Australian Food Safety standards
Support consistency in taste, portioning, and plating across venues
2. Operational Consistency
Help implement standard operating procedures (SOPs) for kitchen and milk bar workflows
Coordinate inventory, food storage, and equipment practices across locations
Support the rollout of new menus and operational updates
3. Team Support & Training
Identify areas for improvement in store team performance
Assist in delivering hands-on training in food safety, preparation, and service efficiency
Collaborate with Store and Kitchen Managers to support staff development
4. Performance Monitoring
Help track performance benchmarks and operational metrics
Provide feedback and observations to kitchen leaders and teams
Monitor food waste, kitchen speed, and safety compliance
5. Compliance & Safety
Support venues in meeting food safety and health regulations
Monitor kitchen cleanliness and food handling practices
Assist in resolving compliance issues and implementing corrective actions
6. Problem Solving & Continuous Improvement
Act as a resource for day-to-day operational challenges
Suggest process improvements to enhance efficiency and quality
Work with the Group Area Operations Manager on initiatives to improve guest satisfaction
7. Ad Hoc Projects
Participate in special projects such as venue openings or menu updates
Coordinate short-term initiatives with clear goals and timelines
Ensure projects meet quality expectations and deadlines
About You:
Experience
3–5 years of experience in hospitality or restaurant operations, ideally in a supervisory or coordinator role
Solid understanding of operational workflows, food safety standards, and venue performance metrics
Experience managing inventory, labour efficiency, and supporting cost control initiatives
Leadership Skills
Proven ability to lead by example and positively influence team performance
Skilled in coaching, staff development, and fostering a collaborative team culture
Confident decision-maker who remains calm and solutions-focused under pressure
Operational Expertise
Exceptional attention to detail with the ability to juggle multiple priorities in fast-paced environments
Strong organizational and time management skills; experienced in scheduling, compliance, and operational consistency
Flexible availability, including evenings and weekends, to support venue needs
Team Player
Excellent interpersonal skills with a guest-first mindset
A hands-on coordinator who builds trust and rapport across teams
Natural problem solver who thrives in dynamic, high-pressure settings
Willing and able to travel frequently between venues to provide on-site leadership and support
