Hospitality Management

Lucas Collective - Lucas Collective • Full-time • Melbourne CBD, melbourne • 1d ago

We are seeking an experienced and polished Maitre d’ / VIP Relations Manager to join one of Melbourne’s leading premium dining venues.

This is a unique opportunity for a hospitality professional who thrives in luxury service environments and has a genuine passion for creating exceptional guest experiences. You will play a key role in managing VIP clientele, cultivating guest relationships, and ensuring seamless front-of-house operations for high-profile and high-spending guests.

About the Role
As Maitre d’ / VIP Relations Manager, you will be responsible for delivering elevated and highly personalised guest experiences while proactively identifying opportunities to grow and retain VIP clientele.

Key Responsibilities

Personally welcome and host VIP guests, high-net-worth clientele and special groups
Oversee VIP seating arrangements, table flow and service coordination
Build and maintain detailed guest profiles including preferences, dietary requirements and special occasions
Act as the key liaison between the restaurant and reservations/call centre teams for VIP bookings and requests
Identify and cultivate new VIP guests through service engagement and reservation analysis
Coordinate closely with sommeliers, kitchen and events teams to deliver flawless guest experiences
Manage VIP reporting metrics including guest spend, repeat visitation and satisfaction
Handle guest concerns with professionalism, discretion and efficiency
Mentor and train front-of-house teams on luxury service standards and upselling techniques
Support VIP event planning and execution

About You

Minimum 5 years’ experience in upscale or fine dining hospitality
Previous experience in a senior FOH leadership or guest relations role preferred
Proven experience managing VIPs, high profile guests or premium clientele
Strong knowledge of reservation systems such as SevenRooms, Resy or OpenTable (desired but not essential)
Exceptional communication and interpersonal skills
Highly polished presentation and professional phone manner
Ability to remain calm and composed in high-pressure service environments
Flexible availability including evenings, weekends and public holidays

Why Lucas Collective?