About the Role
The Corporate Services Manager is responsible for overseeing administrative, operational, and resource management functions, while also ensuring alignment between customer expectations and service delivery outcomes.
The role includes responsibility for customer growth, performance measurement, and quality assurance across service delivery.
Key Responsibilities
Executive administrative and strategic support
Organisational representation and policy promotion
Resource management analysis and reporting
Administrative leadership and staff development
Managing organisational resources and implementation
Detailed Responsibilities
Executive Administrative & Strategic Support
Deliver comprehensive administrative, strategic, and operational support to senior leadership
Provide informed insights and recommendations on staffing, financial planning, facilities, and information services
Increase revenue from existing clients through targeted expansion and upselling strategies
Create structured account plans and identify opportunities to maximise value
Build and maintain strong client relationships while proactively addressing risks and opportunities
Organisational representation and policy promotion
Act as the organisation’s representative in negotiations, forums, and external engagements
Serve as the key point of coordination between customer feedback and operational teams
Translate customer input into clear, actionable requirements
Ensure operational teams fully understand genuine customer expectations
Address ambiguous or subjective feedback and drive clarity
Close the feedback loop by keeping customers informed of actions taken
Resource management analysis and reporting
Evaluate resource management challenges and develop reports, correspondence, and recommendations
Translate customer feedback into measurable performance indicators
Establish clear benchmarks for what constitutes effective performance in each role
Identify discrepancies between customer perception, internal assessments, and actual service delivery
Administrative leadership and staff development
Lead and mentor administrative and operational teams
Design and implement KPIs across all roles, including areas where they are not yet established
Define performance metrics for:
Speed of delivery
Quality of work
Reliability and attendance
Ensure all performance evaluations are consistent and grounded in data
Evaluate whether employees meet expected productivity and attendance standards while maintaining output quality without causing rework or performance issues.
Managing organisational resources and implementation
Analyse organisational resource allocation and efficiency
Prepare reports, correspondence, and submissions
Support financial reporting and budgeting processes
Other Tasks
Leadership & Workforce Development
Lead and develop administrative and operational staff
Ensure efficient service delivery and accurate reporting
Performance Review & Talent Alignment
Conduct structured performance evaluations using multiple data sources
Ensure appropriate role classification and capability alignment
Address performance gaps through structured actions
Required Skills & Qualifications
Bachelor’s Degree in Business Management or equivalent
Experience in corporate services, operations, or customer success
Strong analytical and problem-solving skills
Ability to manage stakeholders and operational priorities
