Role purpose
To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.
Key accountabilities
Deliver excellence in customer service Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc Embrace the Digital mindset-SocialMedia- google reviews/facebook/Instagram. Understand features and benefits of all Travelex product lines Use every opportunity to upsell and cross-sell Recognise the warning signs of questionable transactions and mitigate possible effects of the sale Adhere to promotional marketing offers Manage till stocks Achieve individual KPIs / targets Fully investigate overs and shorts (differences) and report Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements Ensure compliance to legal and corporate requirements Maintain high standards of housekeeping and presentation of stores Contribute to the success of the team Complete training within required timelines Any other reasonable instructions as required by the business
Role-specific experience and skills
Retail, cash handling and/or banking experience Excellent customer service skills Excellent numerical ability Excellent knowledge of product, services and procedures Demonstrated experience working with computer systems Ability to work independently as well as in a team environment Ability to handle routine activities with attention to accuracy and detail Flexibility to work different shifts and locations as required English language skills
General experience and personal qualities
Self-aware, open-minded with a high degree of personal and professional integrity Demonstrated a will to win and a positive attitude. The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs The ability to analyse issues and solve problems. Able to overcome customer objections to close the sale. Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex
