IMPORTANT APPLICATION INSTRUCTIONS – PLEASE READ CAREFULLYApplications submitted through SEEK will NOT be reviewed or accepted.
To be considered for this role, all applicants must complete our online screening process via TestGorilla using the link below. This process includes answering screening questions and uploading your resume directly into the TestGorilla platform.
👉 Apply here: https://app.testgorilla.com/s/fasxhvb4Please note:
Do not apply through SEEK Quick Apply
Do not upload your resume through SEEK
Applications received only through SEEK will not be considered
Only candidates who complete the TestGorilla application process will be reviewed.
About the RoleWe are looking for a talented and enthusiastic individual to join our team as an IT Support Officer.
In this fast-paced role, you will report directly to the IT Manager and be responsible for providing technical support to staff via phone, remote support tools, and onsite assistance as required.
This role is ideal for someone with 1–2 years of Help Desk or similar experience who is looking to further develop their IT career in a supportive and challenging environment.
Key Duties & Responsibilities
Provide technical support, troubleshooting and management of systems and devices while maintaining a high level of customer satisfaction
Complete proactive maintenance tasks on systems and devices
Identify recurring issues and contribute to long-term solutions
Ensure systems operate at optimum performance with minimal downtime
Provide general support for Microsoft 365 environments
Assist the IT Manager with projects and day-to-day operations as required
QualificationsThe successful applicant will ideally possess:
Skills & ExperienceYou will ideally have experience with:
Level 1 and Level 2 customer-focused technical support
A minimum of 1-2 years of Level 1 and Level 2 customer-focused technical support experience
Supporting a broad range of Windows and Mac technologies
Working within a service desk environment and resolving issues efficiently
Microsoft 365 administration and support
Strong interpersonal and communication skills
About YouYou are someone who:
Has solid knowledge of computer systems, networking, and software applications
Enjoys problem solving and learning new technologies
Can communicate technical information clearly to non-technical users
Works well independently and in a fast-paced environment
Has strong attention to detail and a proactive attitude
Work HoursThis is a full-time position, Monday to Friday.
How to ApplyTo apply, complete the TestGorilla screening process using the link below:
👉 https://app.testgorilla.com/s/fasxhvb4
Applications submitted through SEEK alone will not be accepted.
