Graduate Technology Officer
QTAC is a not-for-profit organisation that provides and operates an equitable and centralised tertiary entrance system on behalf of our member and participating institutions to provide comprehensive information for prospective applicants. The institutions that participate in QTAC determine their own admission requirements and QTAC ensures that these admission rules and procedures are administered in a transparent, consistent and equitable manner.
Are you a graduate looking to kick start your career in the technology space? This is your opportunity to give back to the community by joining a growing not-for-profit, community-focused organisation that supports young people to access education prospects.
Reporting to the Chief Information Officer, this is an exciting and varied position that provides a combination of frontline service desk support to both internal and external stakeholders as well as providing support to QTAC's IT systems and services.
You will benefit from:
An immediate start
A respected and stable organisation
A positive and rewarding team culture
Up-to-date technology and a modern office environment
Work from home flexibility
Recognition for success
Doing work that matters as we pioneer innovative and cutting-edge services to tertiary institutions and year 11 and 12 students
Our unique QTAC culture - with fun team activities and inclusive social events, we celebrate achievements and take immense pride and accountability for the work that we do and the impact we have.
Our culture of growth and development while retaining an inclusive and family feel, along with work/life balance, will ensure you have the support you need to make a success of your next career move. Join our fast-paced, and ambitious organisation and enjoy making a significant impact and being part of our exciting growth story.
You will:
Maintain a detailed understanding of QTAC business operations, processes and systems
Gain experience working in a DevOps focused environment
Provide frontline IT support for internal and external stakeholders
Troubleshoot hardware and software issues and perform installations
Log and manage requests and incidents
Monitor and undertake technology maintenance including installation and configuration of BAU software's, configure and maintain workstations and software, network patching and hardware maintenance
Maintain the IT storeroom
Build and maintain relationships with third party vendors
Maintain asset registers and stock levels for ICT equipment
Assist in creating and maintaining a knowledgebase of documentation for ICT issues and solutions
Create and disable AD accounts
Develop service desk documentation, user communications and training materials
Contribute to the establishment of lean software development processes
Participate in infrastructure project planning and execution
Undertake periods of on call and out of hours service as needed
Required Skills and Experience
You must have:
Attained or be studying towards a tertiary qualification in Information Technology
Knowledge of Windows, Microsoft Office Suite and Jira
Experience managing conflicting tasks in line with priorities and timelines
Clear and concise written and verbal communication skills
Ability to identify, communicate and implement improvements to service provision
This is a permanent position based in Milton, Qld.
Please note, you must have full rights to work in Australia to be considered for this role.
