Customer Service - Start 6th Oct - Monday To Friday

Maggie Beer Holdings • Multiple Position Types - Details within • Regents Park, Sydney, AU • 13h ago

Based in Regents Park next to the train Station Parking onsite 34.76 per hour As we enter our PEAK production period to prepare for the busy Xmas period, I am looking for expressions of interest to work from Early October/ November through to January in our inbound Customer Service and Corporate Outbound Teams. So, if the below resonates with you, please apply outlining the date you are available to start from and if you can commit until at least Xmas. Hampers & Gifts Australia includes two flagship brands The Hamper Emporium, Gifts Australia plus the ecommerce side of Maggie Beer Products. About the Role What You’ll Be Doing • Be the first point of contact for customers via phone, email, live chat and social media • Assist with orders, delivery enquiries and product recommendations • Resolve issues quickly and with empathy, aiming for first-contact resolution • Support returns and exchanges with ease and care • Work closely with our warehouse and delivery partners to keep customers informed • Capture customer feedback to help us continually improve • Maintain accurate records and stay up to date with products, promotions and processes • Deal with customer complaints in a professional and timely manner Here’s what you bring to the table: • Experience in telemarketing, retail, or customer service • A natural knack for making people feel heard and helped over the phone • A love for teamwork and smashing KPIs together • Excellent ENGLISH communication skills and computer literacy • Experience using Shopify or Gorgias desirable • Oh, and yes—having a bit of fun is definitely on the job description So, if you are passionate about creating memorable gift experiences, thrive in a fast-paced, hands-on environment and are looking for casual work APPLY NOW