Customer Experience | Community | Sales & Retention
Brisbane's West | Full-time
Join a genuinely people-first environment where your energy, presence, and ability to connect will directly impact member retention, growth, and overall experience.
This is not a typical front desk role.
This is for someone who understands that experience is everything, someone who can walk into a room, lift the energy, remember names, build trust quickly, and turn everyday interactions into long-term loyalty.
The Opportunity
You’ll sit at the heart of the business, owning the member journey from first impression to long-term retention.
From welcoming members each morning, to driving conversations that convert into memberships, to proactively re-engaging those at risk of dropping off, your role is to create an environment people don’t want to leave.
You’ll be trusted to take initiative, build relationships, and contribute to a culture where people feel seen, supported, and part of something.
What You’ll Own
Member Experience & Front of House Presence
- Be the first impression — warm, confident, and professional every time
- Create a high-energy, welcoming environment that people want to walk into
- Build genuine relationships with members — know names, stories, and goals
- Handle enquiries, feedback, and challenges with care and confidence
Retention & Community
- Proactively connect with members to keep them engaged and accountable
- Identify disengaged or at-risk members and re-engage them early
- Create moments that build emotional connection and loyalty
- Contribute to a strong sense of community within the space
Sales & Growth
- Conduct tours and convert prospects through genuine, consultative conversations
- Support promotions, referrals, and local outreach initiatives
- Turn great experiences into word-of-mouth growth
Operations & Standards
- Run seamless front desk operations and administration
- Maintain high presentation standards across the space
- Support opening/closing procedures and daily operations
Who This Role Is For
You’re someone who:
- Naturally connects with people, quickly and authentically
- Brings energy, presence, and positivity into every environment
- Is confident having conversations that lead to sales (without being pushy)
- Notices the small things, and acts on them
- Takes ownership, not just instruction
You might come from:
- Fitness
- Hospitality
- Retail
- Customer experience or sales environments
…but more importantly, you understand people.
What Matters Most
- Strong interpersonal and communication skills
- A proactive, “see it, solve it” mindset
- Confidence in sales conversations and achieving targets
- High standards of professionalism and reliability
- Current First Aid & CPR (or willingness to obtain)
What You’ll Get
- Full-time, stable role in a growing environment
- Performance-based earning potential (base + incentives)
- Clear pathway into senior and leadership roles
- Ongoing development and mentorship
- Complimentary gym membership and access to facilities
- A genuinely positive, team-driven culture
The Reality
This role suits someone who wants to build a career, not just work shifts.
You’ll be expected to bring energy early mornings, consistency across the week, and a level of ownership that goes beyond the job description.
In return, you’ll be part of a business that values people, invests in development, and recognises those who perform.
How to Apply
To stand out, include your up to date CV, and a short cover note answering:
“What does a great member experience look like to you, and how would you create it daily?”
