APS3 Participant Support Officer
Multiple opportunities are available across locations in the Sunshine Coast.
Australian Citizenship is required.
Reasons to Apply – At a Glance
- This role offers the chance to make a meaningful impact while building your skills in administration and customer service.
- Join a growing Federal Government agency with a strong focus on operational excellence and career development.
The Logistics
- Contract until the end of December 2026 with the possibility of extension or permanency.
- Hourly rate of $37.36 + super.
- Australian Citizenship is required.
Your New Company
Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.
Your New Role
You will be responsible for:
- Acting as the first point of contact for participants and stakeholders, providing clear advice and support.
- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
- Delivering front reception support, including assisting with self-help kiosks and online services.
- Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.
- Coordinating appointments and ensuring accessibility for all participants.
- Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.
What You Will Need to Succeed
The successful applicant will demonstrate:
- Strong communication skills with the ability to engage empathetically with participants.
- A commitment to delivering high-quality customer service and supporting individuals with disabilities.
- Ability to manage multiple priorities efficiently and maintain attention to detail.
- Problem-solving capability to identify issues and develop practical solutions.
- Knowledge of disability services and frameworks (or willingness to learn).
- Ability to work collaboratively in a team environment and adapt to changing priorities. A compassionate and empathetic approach to supporting individuals with disabilities,
What You’ll Get in Return
- An opportunity to progress your career with a large Federal Government agency.
- A positive and open working culture, with training provided.
- Weekly pay cycle.
- Online timesheet submission and approval.
- Nominated superannuation fund.
Opportunities are available across multiple locations in Sunshine Coast, including: Caboolture, Ipswich and Maroochydore.
What You Need to Do Now
If this role sounds like something you’d be interested in pursuing, click ‘Apply Now’ or forward your current CV to lauryn.reddick@hays.com.au. Please include a short summary outlining your suitability for the role.
If this role doesn’t quite suit you, but you’re interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career.
LHS 297508 #2999225 - Lauryn Reddick
