Compliance and Quality Administrator

Randstad Australia • Full-time • Darwin, Northern Territory, AU • A$ 75,000 - A$ 85,000 / year • 4w ago

Based in Darwin (Darwin Support Office) with travel to remote Indigenous communities
Support the Remote Australia Employment Service Program (RAES) to empower First Nations People

Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia’s largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn’t just a job, it’s an opportunity to support the social and economic development of remote communities.

About your next role

Reporting directly to the Performance Support Manager, you will play a critical role in ensuring the Remote Australia Employment Service Program (RAES) adheres to all regulatory requirements and maintains exceptional quality standards.

Regularly monitor service delivery to ensure compliance with KPIs and Contract guidelines.
Perform internal audits to identify areas of non-compliance and recommend corrective actions.
Ensure accurate and timely collection, analysis, and reporting of program data for submission to the National Indigenous Australians Agency (NIAA).
Collaborate closely with remote site teams, community members, and employers to promote best practices and implement new performance processes.
Provide training, resources, and contract guidance to staff on program requirements and obligations.
Prepare and submit detailed weekly and monthly compliance reports, performance metrics, and audit documentation.
Build trust and maintain reliable, consistent interactions with remote site teams.
Proactively identify and report risks and hazards to maintain a safe working environment.

What you will need to bring

Extensive experience in compliance, quality assurance, or senior administration roles.
High-level attention to detail and strong planning, time management, and organizational skills.
Strong teamwork, interpersonal, and communication skills, with exceptional customer service abilities.
Competence in data management and analysis, with strong computer skills in the Microsoft Suite and business systems.
A problem-solving mindset with the ability to think strategically, innovate, and thrive under pressure to meet KPI targets.
Ability to utilize AI tools for creative writing, training, and development.
Desired: Experience using the Employment and Community Services Network (ECSN) or other Employment Service Systems (ESS).
Desired: Knowledge and understanding of the RAES Program contract and experience conducting training sessions or workshops.

Mandatory Requirements

Alignment with the values and purpose of ALPA.
Willingness to travel to remote Indigenous communities.
Ability to travel via light aircraft or 4WD vehicles (please note that third-party aviation guidelines enforce a strict passenger weight safety limit of 140kg).
Standard national police and working with children clearances required for community service roles.

What you will get in return

Salary Packaging of 15,900
5 weeks annual leave + 17.5% leave loading
The chance to make a meaningful difference in remote First Nations communities

Next Steps

If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on alpa@randstad.com.au or on (08) 8923 4390.

key responsibilities

monitoring service delivery against KPIs and Contract guidelines
conducting internal audits
providing training
and preparing accurate weekly and monthly compliance reports and performance metrics for the National Indigenous Australians Agency (NIAA)

skills

Compliance & Quality, Data & Reporting

qualifications