$35 per hour plus superannuation
- Monday to Friday roster – no weekends or public holidays!
- Be part of a global organization with ongoing development opportunities!
- Complimentary corporate uniform!
At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors’ key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.
THE POSITION
- Coordinate concierge operations to deliver outstanding service for all guests and visitors
- Manage visitor registration, pass issuance, and building access accordingly with existing security policies and procedures, proactively act in a manner that supports a healthy and safe work environment
- Liaise with stakeholders to always maintain a premium front-of-house environment and immaculate presentation of the reception.
- Support the Guest Experience Manager with reporting, compliance, and training delivery
- Act as a key contact for all guest-related enquiries
- Develop and maintain excellent relationship with client on site, respond to client feedback professionally and action service improvements where needed
THE PERSON
- Proven experience within corporate concierge, hotel reception, or guest services environment
- Strong leadership skills and the ability to coach and mentor others
- Excellent communication and interpersonal skills with a customer-first mindset
- Able to remain calm under pressure and manage multiple priorities
- Flexible, proactive, and solution-oriented with strong problem-solving ability
- Holds or is eligible to obtain a current Police Clearance
THE BENEFITS
- Paid parental leave
- Multiple salary packaging options to make your dollar go further
- Easy access to 100+ retail discounts
- Opportunity to learn new skills and move to different internal roles
- Above award wages
- A chance to join an ecologically and socially forward operation
Apply Today!
For any further queries, please send an email to careers@compass-group.com.au
